Emailed Natterjacks for length of hoodie to establish size required. They advised that a medium measured 26"and a large measured 28" and from this information realised that the large was the size required for my tall son. On receipt of the large I found it measured 26" and not the advised 28". Consequently this was not suitable and had to be returned which left me with an unhappy son on his birthday. I would not have ordered this had they given me the correct information. I also incurred p&p charges which as a gesture of goodwill following the receipt of incorrect information I hoped would be refunded. Not happy at all, their customer service is rubbish!