I am a new customer and I was looking for a particular colour and style of Fred Perry T-shirt, so I typed into my search engine. The type of T-shirt I was looking for colour and style and it came back with pictures. I clicked on one of the pictures which turned out to be for this company. The T-shirt was in my size listed on their website for sale., so I read the description looked at the picture make sure it was the exact colour that I was looking for and the exact T-shirt so I went ahead and placed an order to find the item turned up and it was the correct colour but a totally different T-shirt by the same manufacturer Fred Perry when I put this to the company that they sent the wrong item they said no we've sent the right item for that item number, unfortunately when it was uploaded on our system. They used the wrong description and wrong photo so I've had to send the item back and wait to get a full refund including the postage and packing because if you purchase something and return it because you do not like it or it doesn't fit, they don't refund you the original delivery charge, but if it's a mistake on their part because their description and illustrations/photos are wrong or they've sent you the wrong item, they will reimburse you the postage and packing as well as a full refund for the price paid for the item