My skateboard arrived with a very deep hole in the ply. I understand that this is the manufacturer but quality checks should be carried out before postage. Unfortunately I applied grip tape before I noticed this. I emailed and phoned up the store a few times, I was informed that I would be able to return this item (more hassle) with the grip tape having been put on. Upon further investigation after ending the calls, I found out that any opening of the packages mean you are not entitled to a refund as it has been tampered with. I’ve decided it’s easier to just try and sell the defect board on much cheaper elsewhere and cut my loses