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Natterjacks Reviews

4.7 Rating 2,712 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,712 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

Natterjacks 5 star review on 9th April 2024

Mervyn Phillips

Natterjacks 5 star review on 4th April 2024

Tony J Dredster

Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item not yet received m, I was advised it was despatched on Saturday. Please can you check and advise?”

Posted 3 years ago

“Will write a review when my order arrives?!”

Posted 3 years ago

“One shoe came with dirt on them.”

Posted 3 years ago

“Why sell shoes in US sizing instead of UK??”

Posted 3 years ago

“I havent received my package yet”

Posted 3 years ago

“The slider came with a couple of defects on it. I cannot be bothered to return them for the hassle of the whole thing.”

Posted 3 years ago

“The item I ordered came fast however I wasn’t to happy when I got it. The t-shirt wasn’t in the best condition and seemed to have little care while it was being ready for me.”

Posted 3 years ago

“Didn’t open when google said they would. Rude staff on the phone. Then the items they sent didn’t fit and they charged £9.50 for the return with no sort of contact to say they’d received my items or tell me what was going on (I asked for a size change) Won’t be using again”

Posted 3 years ago

“Return and exchange policy is awful. Didn’t see that the shoe I was buying was US sizing so it doesn’t fit. Now have to pay additional postage to get an exchange.”

Posted 4 years ago

“Ordered two pairs of trainers, which meant postage went from £4 to £6. Got refunded for one pair (I guess no stock) but no explanation was given, no email, so wasn't entirely sure what was happening. Also I was still charged postage for two sets of trainers not just one so I was overcharged. The discount code process isn't very clear as it only applies to some items which I don't mind, just make it clear. I raised the overcharged with support and they said they'd look into it but did nothing. I'll shop elsewhere I think.”

Posted 4 years ago

“poor quallity”

Posted 4 years ago

“Where is my order?”

Posted 5 years ago

“You should write on the website AND NOT when we receive the mail for the order that the shipping os offered over 80£ only in UK, not very honest.”

Posted 5 years ago

“I did not receive the items when I was told I would.”

Posted 5 years ago

“No problem with the items I bought for my son's birthday, it was just that the delivery took two weeks so was late, I was not notified about the problem and the packaging was sloppy (skateboard grip tape was creased as a result).”

Posted 5 years ago

“I ORDERED SHOES ON YOUR WEBSITE 2 MINUTES AFTER MY ORDER CONFIRMATION I SEND YOU A MESSAGE FOR ASKING TO CHANGE A SIZE( FROM 9 TO 8) YOU TOLD ME NO PROBLEM AND I RECEIVED A 9 SIZE VERY DESAPOINTED!!!!!!”

Posted 5 years ago

“Double charged by the courier..WHen my package arrived I was charge by FedEx worth 8 Gbp. I was confused because my items are not yet at the ceiling but i was charged.My total payment is 118Gbp then our ceiling is 144.How come it was charged. This my first time to purchase.. So i will rate it poor..”

Posted 5 years ago

“I was disappointed to find pen marks on my Stan Smith Trainers which was quite obvious as they are White. This makes me question your quality control or perhaps someone thought " We might just get away with it" which is not the approach I was expecting from a company that was highly recommended to me by a colleague. I believe the item will be replaced today by hand delivery a gesture that was well received.”

Posted 5 years ago

“The sizes are US sizes which aren't obvious on the webpage. This is the United Kingdom. Why do you put US sizes on the website?? They don't apply here! Had to send my order back to exchange for a UK size 9. What a waste of time. Very unproductive and not cost effective at all for both seller (you) and buyer (me)!!”

Posted 6 years ago

“website is full of bugs, my order got cancelled for 4x until they finally accepted it.”

Posted 6 years ago

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Natterjacks is rated 4.7 based on 2,712 reviews