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Natterjacks Reviews

4.7 Rating 2,700 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,700 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

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Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They email thank you Discount Codes for using them in the past which don't apply to sale items and you spend over £80 and still have to pay for postage if your basket contains sale items. It's a kick in the teeth when checking out and this tight fisted nature doesn't relfect well on what they think of their customers. The search functionality doesn't allow you to filter more than one brand, size at a time making finding stuff extrucatingly boring and time confusing. All in all you waste hours searching, told no the discount we've sent you won't work on what you want to buy and please pay us postage on top. The stuff takes over a week to come so don't be in a rush.”

Posted 4 days ago

“I still haven't received my item.”

Posted 1 week ago

“Ordered a pair of size 9 Clarks treks, for good price, +£5.75 for faster delivery. When they did arrive! couldn't even get one of them on my foot,never had a problem with Clarks before.So needed refund.To Return them it cost me £10+ So I'm now down £15.75 and no shoes. !!”

Posted 3 weeks ago

“Hello there, I hate to be a Karen but I just wanted to give a little feedback to help you improve as I love natterjacks and think the quality of the products and prompt delivery service are amazing. I ordered 3 carhartt lighters from you and they arrived extremely fast which I’m very happy about. However, they did all have quite a large barcode sticker stuck right across the design of the lighters. These stickers were incredibly hard to peel off and left all that horrible sticker residue once I finally finished peeling. We all know how much of a pain that stuff is to get off and usually there’s easier ways to clean the product that’s been stickered, but given the nature of this item, it’s not like I could just leave them in hot soapy water to soak. And as these lighters are to be given as a gift to my boyfriend for Valentine’s Day, I definitely didn’t want the design to be covered in that horrible sticky residue that collects dust. As I said, I really love the products but it took me more than 10 minutes to remove the stickers and then slowly scrub and scratch the residue off without scraping off any of the design, just felt like such extra hassle that’s not needed! Was just gonna say that maybe the barcode stickers aren’t necessary on the actual lighter itself, and if they are then perhaps to start using those peel friendly stickers that come right off without leaving the product looking and feeling bad immediately after purchase :) You pay a bit extra for carhartt lighters rather than your standard ones so you definitely expect them to be in nice condition when they arrive. Just a bit of feedback hopefully you’ll take it on so no one else has to spend ages trying to get them in good shape to give as gifts! Other than that, very impressed with the quality.”

Posted 2 months ago

“Paid online for a t shirt to collect from the store.I had to send an email to ask when it would be available for collection as the auto generated email service wasn't working .”

Posted 5 months ago

“Item looks good , unfortunately paid for next day delivery and it didn’t arrive on time”

Posted 6 months ago

“Good service, just annoying I wasn't entitled to free postage, I spent way over the £80 requirement and the only option available was collect in store or next day postage at £7.50. If it was because they were sale items that it doesn't qualify for free, I can sort of understand this but to not have the option of 3-5 day postage cheaper is a bit of a con. Other than that though it was good.”

Posted 6 months ago

“The description of the trainers I bought was not helpful. There were sold as white, when in reality they were pale grey. To be fair, the fault lies as much with Vans, but I wasted two lots of postage finding this out.”

Posted 9 months ago

“Ordered 2 pairs of sale trainers. Was informed the next day that one pair was actually out of stock and I have been refunded. Contacted office the following week as still no refund. Assured it would be cleared that day, but still hasn't. Delivery driver failed to attempt delivery so had to collect from depot 16 miles away. Trainers received, very good quality. Shame I am still awaiting a refund.”

Posted 10 months ago

“Paid for next day delivery and it didn't come next day not too happy about it tbh”

Posted 11 months ago

Hi David, Your Order was placed after our next day delivery service cut off. We display this within our terms and conditions however we hope the rest of your experience with us was pleasant. The Natterjacks Team.

Posted 11 months ago

“Payment and order went through good. Selected next day delivery purchased on a Friday at 3.46pm only went out for delivery on Monday to be delivered on the Tuesday. I tried to select to leave the parcel in safe place or with a neighbour but there was no where for me to do this I missed the parcel. They didn’t try to redeliver I had to request this or go collect so I requested for redelivery the next day which was supposed to come Thursday. I messaged Thursday to get an estimate time to then get told they didn’t put it for delivery they will put it for delivery for Friday. Do not use next day APC not worth it!”

Posted 11 months ago

Hi Shoana, Unfortunately we don't dispatch over the weekend and your order was placed after our next day delivery cut off. This will explain the time scale of your parcels journey. We appreciate the feedback and we do push for our courier company to give as good a service as possible. We hope the item you've ordered is serving you well however. All the Best.

Posted 11 months ago

“Was a day late a waited in no parcel but a do like what a got so overall happy”

Posted 1 year ago

Hi Stevie, We're glad you're enjoying your product and we're always pushing to make our delivery couriers more efficient. Thank you for your feedback, it means a lot to us.

Posted 1 year ago

“Still waiting for the item to arrive”

Posted 1 year ago

Hi, Thank you for leaving a review, however your order was placed after our cut off on the day before the Easter Bank Holiday. We did place a visible message to our customers at the check out informing them of a delay to shipping as nothing will be dispatched between the 7th and 10th of April. We hope this clears any confusion as to your parcels location.

Posted 1 year ago

“Unhappy with delivery time. Was ordered for a trip and they never came on the day they were meant to”

Posted 1 year ago

“Easy to make order but review premature as haven’t received goods yet”

Posted 1 year ago

“Great product and obviously new but packaging was literally falling apart and in several pieces, had to be taped together. I know this doesn’t affect the product and if they were for me wouldn’t be a problem but as they were a gift was disappointing”

Posted 1 year ago

“My order hadn't arrived.....still waiting”

Posted 1 year ago

“At the physical store I was poorly attended”

Posted 1 year ago

“Hello, I am not happy about my order I’ve received as the laces arrived with some muck on it I don’t even know what it is and I can’t get it off and secondly the handle on the tongue broke off”

Posted 1 year ago

“I think almost £5 to send out a gift voucher is outrageous. It is a small card yet you are charging the same amount as a parcel of clothing.”

Posted 1 year ago

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Natterjacks is rated 4.7 based on 2,700 reviews