Natterjacks Reviews

4.7 Rating 3,009 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great. More with APC as form of delivery. Paid £7 next day for them to fail delivery two days later and then had to collect myself. When contacting customer services they didn’t seem all that apologetic. Not the end of the world but wouldn’t be rushing to use again…”

Helpful Report

Posted 3 days ago

“Royal Mail said the parcel was coming on Thursday then Friday, it is 9:45 Saturday and it has still not come. I've gone through the Royal Mail app to no avail. It was meant to be a birthday present. Roger Osborn, WS9 8XD”

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Posted 1 week ago

“I probably wont use again as I paud £5 for delivery, the shoes are too big (I think they are a mens 5.5 instead of a womens although I cant see this written anywhere) and it costs me £5 to send back. Waste of money really.”

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Posted 2 months ago

“The Carhartt WIP Whitsome shirt jacket in dark iris arrived next day as paid for but came smelling of damp and mould. I know it wasn’t this season’s issue but it had obviously been stored somewhere damp and mouldy. It was strong enough that after trying it on my Tagore smelled of mould, too. I tried Febreeze fabric spray and as hot a wash as the label recommended but it still smells of mould so the next step is to try a dry clean. I should probably have sent it back but it’s worth a try to get the smell out because it’s otherwise good and the colour I liked best.”

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Posted 3 months ago

“Quality and price of products fab. delivery courier was useless, was charged a premium of £7.50 for next day delivery, even though it sat in a depot for days before it was delivered. No other delivery carrier is available at checkout.”

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Posted 5 months ago

“Can’t really write a review yet as not yet received my item.was easy to order package hassle free.Thank You.”

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Posted 6 months ago

“Hi I've done 2 in store returns at same time and only been refunded for 1”

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Posted 9 months ago

“Free delivery for item over £80. The item I bought was £79.99! So I had to pay £5! I don't like that kind of approach to customer service. Also, if the item isn't suitable the customer has to pay for the return. Not impressed. Fortunately the item I bought, a pair of trainers, fitted me so I was able to keep them but Natterjacks won't be my first choice for future purchases”

Helpful Report

Posted 9 months ago

“Great products and range. Only issue is how expensive postage is. £7.50 is a bit of a joke considering you could spend £79 and still have to pay it. By far most expensive postage I've paid for clothes. However positive is that it's pretty quick delivery. Unfortunately delivery can't be kept in a safe play so you have to be in and only have two chances to be so until item is sent back and a refund issued.”

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Posted 10 months ago

“Trainers material bit bobbly but it’s ok I suppose , I’ve bought same pair trainers from Nike no long ago and they where smooth only problem but overall ok , ta”

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Posted 10 months ago

“They email thank you Discount Codes for using them in the past which don't apply to sale items and you spend over £80 and still have to pay for postage if your basket contains sale items. It's a kick in the teeth when checking out and this tight fisted nature doesn't relfect well on what they think of their customers. The search functionality doesn't allow you to filter more than one brand, size at a time making finding stuff extrucatingly boring and time confusing. All in all you waste hours searching, told no the discount we've sent you won't work on what you want to buy and please pay us postage on top. The stuff takes over a week to come so don't be in a rush.”

Helpful Report

Posted 10 months ago

“I still haven't received my item.”

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Posted 11 months ago

“Ordered a pair of size 9 Clarks treks, for good price, +£5.75 for faster delivery. When they did arrive! couldn't even get one of them on my foot,never had a problem with Clarks before.So needed refund.To Return them it cost me £10+ So I'm now down £15.75 and no shoes. !!”

Helpful Report

Posted 11 months ago

“Hello there, I hate to be a Karen but I just wanted to give a little feedback to help you improve as I love natterjacks and think the quality of the products and prompt delivery service are amazing. I ordered 3 carhartt lighters from you and they arrived extremely fast which I’m very happy about. However, they did all have quite a large barcode sticker stuck right across the design of the lighters. These stickers were incredibly hard to peel off and left all that horrible sticker residue once I finally finished peeling. We all know how much of a pain that stuff is to get off and usually there’s easier ways to clean the product that’s been stickered, but given the nature of this item, it’s not like I could just leave them in hot soapy water to soak. And as these lighters are to be given as a gift to my boyfriend for Valentine’s Day, I definitely didn’t want the design to be covered in that horrible sticky residue that collects dust. As I said, I really love the products but it took me more than 10 minutes to remove the stickers and then slowly scrub and scratch the residue off without scraping off any of the design, just felt like such extra hassle that’s not needed! Was just gonna say that maybe the barcode stickers aren’t necessary on the actual lighter itself, and if they are then perhaps to start using those peel friendly stickers that come right off without leaving the product looking and feeling bad immediately after purchase :) You pay a bit extra for carhartt lighters rather than your standard ones so you definitely expect them to be in nice condition when they arrive. Just a bit of feedback hopefully you’ll take it on so no one else has to spend ages trying to get them in good shape to give as gifts! Other than that, very impressed with the quality.”

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Posted 1 year ago

“Paid online for a t shirt to collect from the store.I had to send an email to ask when it would be available for collection as the auto generated email service wasn't working .”

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Posted 1 year ago

“Item looks good , unfortunately paid for next day delivery and it didn’t arrive on time”

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Posted 1 year ago

“Good service, just annoying I wasn't entitled to free postage, I spent way over the £80 requirement and the only option available was collect in store or next day postage at £7.50. If it was because they were sale items that it doesn't qualify for free, I can sort of understand this but to not have the option of 3-5 day postage cheaper is a bit of a con. Other than that though it was good.”

Helpful Report

Posted 1 year ago

“The description of the trainers I bought was not helpful. There were sold as white, when in reality they were pale grey. To be fair, the fault lies as much with Vans, but I wasted two lots of postage finding this out.”

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Posted 1 year ago

“Ordered 2 pairs of sale trainers. Was informed the next day that one pair was actually out of stock and I have been refunded. Contacted office the following week as still no refund. Assured it would be cleared that day, but still hasn't. Delivery driver failed to attempt delivery so had to collect from depot 16 miles away. Trainers received, very good quality. Shame I am still awaiting a refund.”

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Posted 1 year ago

“Paid for next day delivery and it didn't come next day not too happy about it tbh”

Helpful Report

Posted 1 year ago

Hi David, Your Order was placed after our next day delivery service cut off. We display this within our terms and conditions however we hope the rest of your experience with us was pleasant. The Natterjacks Team.

Posted 1 year ago

Natterjacks is rated 4.7 based on 3,009 reviews