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Natterjacks Reviews

4.7 Rating 2,713 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,713 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

Natterjacks 5 star review on 9th April 2024

Mervyn Phillips

Natterjacks 5 star review on 4th April 2024

Tony J Dredster

Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 14th April it is now 20th April trainer's have still not been delivered 48 hour tracking is a joke”

Posted 5 days ago

“Ordered on Thursday night and paid extra for next day delivery. Delivery still not arrived by Wednesday evening. Tracker info is useless and just says it's still at depot with no live delivery info. Wrote to their customer services and just got a reply to say they were having a nice bank holiday weekend so things are delayed. Appreciate some delay due to bank holiday but this wasn't clear on website and regardless of bank holiday the item should have arrived by now. A small gesture of refunding the difference in premium delivery charge would have been a fair compromise, but this doesn't appear forthcoming.”

Posted 3 weeks ago

“ordering and payment simple. But have had no dispatch email and no tracking info sent to me.”

Posted 1 month ago

“Ordered a pair of white Lucas puig skate shoes. In the description it said they were Suede and they are not they are a canvas upper. I am going to keep them as I like them but they are not as described.”

Posted 2 months ago

“Received my order. Sent a the wrong size. Not happy have to send them back . A simple size to get wrong is not acceptable and the inconvenience of sending them back and rewaiting to still receive the right size.”

Posted 2 months ago

Hi Michelle, When looking at your order we did not in fact send you the wrong size. The size on the Crocs are in US sizes therefore a US7 is a UK6. We sent you the correct size.

Posted 2 months ago

“Been sent a review however I’m still waiting for my item to arrive… So I can only review the process so far. Poor communication no idea of my parcel will arrive this week had one email saying it was out for dispatch ordered it 8 days ago on ordering the item the delivery time was 2-3days”

Posted 7 months ago

“Having had paid for delivery I would have expected it by now. I ordered the shoes on 04/08/2023 and still not received them. Great price for the shoes but poor service on delivery. Sorry”

Posted 8 months ago

“Terrible postage service and generally just takes too long to order online.”

Posted 8 months ago

Hi there, Thanks for leaving a review, and apologies you weren't completely satisfied. If there's anything you think we can do to improve the time it takes to order online please let us know and we'll do our best to make it quicker and easier in the future.

Posted 8 months ago

“Dispatched Saturday - now end of Thursday and no sign of goods.”

Posted 9 months ago

“Disappointed that I paid extra for next day delivery for it to arrive before my holiday, only to then be told it wouldn’t be possible (AFTER having bought it). I bought the same T-shirt from ASOS half an hour later and it arrived the next morning. Then APC (who attempted to deliver it once we were on holiday) wouldn’t leave it with a neighbour despite me asking them to through the ring doorbell. Not a great experience overall.”

Posted 11 months ago

Hi Tony, Thank you for your feedback, we have to point out these issues encountered are policies we do follow on a regular basis. We do not dispatch over the weekend/bank holidays and our couriers are asked not to leave parcels unattended for risk of theft and security. We hope this clears up any queries you have. Best Wishes, The Natterjacks Team

Posted 11 months ago

“The wrong size shirt was sent, but it had the correct label”

Posted 1 year ago

Hi Oliver, We don't have any evidence of this on our system? Can you Please email us at sales@natterjacks.com and we can look into this further for you! Thanks

Posted 1 year ago

“The tongue on the trainers in the picture on my order is different to the one on the shoe i received, had I known I wouldn’t have l purchased as you can get the ones that came in pretty much any trainer shop for probably a bit cheaper. I’ll start the return prices now.”

Posted 1 year ago

“I’m actually abit annoyed with the website. Once I put my item in the shopping cart a prompt came up saying Free Shipping over £80! So I added a pair of socks to my order (£6 ). Then another prompt popped up saying New customers get 5% with first order. I ignored this because adding this may have taken my order below the £80 which would have lost me the Free Shipping! So I went to checkout and put in my details and seen nothing with ‘Free Shipping’ but thought it will just deduct that upon completion of my order… well it didn’t!! I got charged £5.85 shipping!! So ended up paying £6 for socks I didn’t really need AND ignored the 5% saving as a new customer and still got charged for shipping!! So watch out for these little tricks people. I will be emailing them about this but haven’t had chance with it being Christmas, a very busy time!”

Posted 1 year ago

“Still have not received the item after paying for specific delivery to arrive within 3 days.”

Posted 1 year ago

“Not a great experience to be fair. Garment arrived without original tags and was in a pretty tatty state. Also despite this I have not been refunded the full amount paid as delivery has not been refunded. Very disappointing.”

Posted 1 year ago

“Can’t actually rate natterjack’s yet as 8 days later I’ve not received the goods, I will say that if one of your selling points is the quality controlling of goods before they are sent is going to be effective it should be done at the warehouse rather than in store, this will save delays getting replacements or alternatives to customers who have already needed to prompt customer services for a response”

Posted 1 year ago

“T shirt is poor quality part of the design is already coming off and I havnt worn it yet not impressed”

Posted 1 year ago

“Disappointed as trainer were marked..”

Posted 1 year ago

“Won a pair of Nike dunks and the toe box on one shoe has been fully dented and cannot be fixed , they said this is out of their hands but the shoe should of been checked before sending out to me”

Posted 2 years ago

Hi Jack, As discussed with you, a dent in the toe box is not a fault and is merely a cosmetic issue; we had also said we would have been happy to accept these for a refund should they not be up to your standards. Natterjacks.

Posted 2 years ago

“The Stussy hat I ordered was not as expected. For the price, I had expected a higher grade material similar to a Stussy hat I had owned before. This is the reason the hat was returned.”

Posted 3 years ago

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Natterjacks is rated 4.7 based on 2,713 reviews