Natterjacks Reviews

4.7 Rating 3,084 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,084 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 7th May 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey, These guys were super friendly and followed up an email with a phone call to make sure I got a refund quickly! Would defo order from them again!”

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Posted 1 day ago

“I went into the Kingston store on Sunday and bought a couple of bits and the chap working in there was brilliant and really helpful. I bought a sweatshirt for my husband but I like it so much, I am keeping it :)”

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Posted 2 days ago

“Great service - fast delivery - will definitely buy from here again 👍”

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Posted 5 days ago

“Great prices.”

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Posted 5 days ago

“Great selection. Customer care is also obviously taken very seriously here. The team reached out to me to let me know there was a very minor imperfection on one of the shoes, sending pictures and checking if I was happy to receive them or if I wanted to change my order. Super friendly and helpful 👌 Also packaging and delivery was top notch. Will 100% be buying from here again!”

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Posted 6 days ago

“I was a bit sceptical to order as I never heard of the store before but after a quick google search I decided to give it a go and I’m glad I did I received my item only a couple days after ordering and the item was as described and genuine, I will now be a regular customer.”

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Posted 1 week ago

“Been a customer on and off for years and they’ve always been good. Great service, quick delivery!”

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Posted 1 week ago

“Good as described”

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Posted 1 week ago

“Quick delivery. Perfect trainers. Good website.”

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Posted 1 week ago

“I am shocked how quickly they delivered the shoes to me and exactly what I wanted 5 🌟”

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Posted 1 week ago

“Service and delivery etc. very swift and efficient unfortunately excellent product received was for women rather than men so will need to be returned.”

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Posted 1 week ago

“Bought kids vans of Natterjacks at a great price. Fast delivery........”

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Posted 2 weeks ago

“Excellent service very pleased”

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Posted 2 weeks ago

“Great ordering process and speedy responses. Really impressed with how easy it all was. On the same day I also did a bit of trainer shopping, tries different ones in different shops. Always brilliant care from staff and always such an excellent range regardless of which store you're in. Highlight is always having a catch up with Dave at the skate shop too. Will be back for a pair of Kahu I like for summer.”

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Posted 2 weeks ago

“Unbelievable service. I bought a load of stuff out off the amazing sale that was running. All top quality gear at amazing prices. Natterjacks is a favourite of mine.”

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Posted 2 weeks ago

“Ordered, paid, arrived in 3 days within timeslot. I hate shopping and this process took 10 minutes, 8 minutes of which were deciding what i wanted to buy to put on my feet. Sorted for another year.”

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Posted 3 weeks ago

“Excellente”

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Posted 3 weeks ago

“Wouldn’t know how to improve as it’s my first time buy everything went good keep informed arrived on time”

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Posted 3 weeks ago

“Very good quality and prompt delivery. Impressed 💯”

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Posted 3 weeks ago

“Paid for next day delivery on a Friday but didnt attempt to deliver it until the following Wednesday. I say attempt because even though it would fit through the letterbox and I have a 4 foot box with a sign saying “parcels here please “ the driver didnt deliver it because no one was in? So it will come today, almost 1 week since ordering, after costing me £6 for special next day delivery. Not good”

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Posted 4 weeks ago

Natterjacks is rated 4.7 based on 3,084 reviews