Natterjacks Reviews

4.7 Rating 2,918 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

Visit Website

Write Your review

Tell us how Natterjacks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Natterjacks 5 star review on 18th October 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered in good time and was packaged very neatly. Very good service. Had issues with the website crashing though when trying to make the purchase.”

Helpful Report

Posted 1 month ago

“My trainers arrived and I'm very happy with them, I also liked the Adidas box was boxed inside another box!”

Helpful Report

Posted 1 month ago

“Fantastic customer service”

Helpful Report

Posted 1 month ago

“Was unsure about natterjacks as I had seen bad reviews but I found they're service to be great as they emailed me about the shoes being slightly discoloured and made sure I was aware and asked if I still wanted that order. Came on time and they updated me on its status along the way. Will be using this website again”

Helpful Report

Posted 1 month ago

“Fab and quick service, shoes are perfect. Will def shop again with natterjacks.”

Helpful Report

Posted 1 month ago

“Not the first time I've used Natterjacks and won't be the last. Super quick delivery and really good prices particularly on socks which is essential for a 2 skateboarder household and a dog that steals socks! Thank you 😊”

Helpful Report

Posted 1 month ago

“Reliable as always, item arrived on time and well packaged.”

Helpful Report

Posted 1 month ago

“Great price and top notch customer service. Highly recommend.”

Helpful Report

Posted 1 month ago

“Fast speedy delivery, great price. Very impressed”

Helpful Report

Posted 2 months ago

“No confirmation order to say when product was shipped or return received. Returns are not refunded and the return service is charged at same price as original postage. Added to this sizing information for products is not the best. In short price differentials from other online stores can leave you £10 out of pocket for sizing being off or lack of information. Wouldn't recommend in comparison with other online retailers to be honest.”

Helpful Report

Posted 2 months ago

“Quality and price of products fab. delivery courier was useless, was charged a premium of £7.50 for next day delivery, even though it sat in a depot for days before it was delivered. No other delivery carrier is available at checkout.”

Helpful Report

Posted 2 months ago

“Very good service as always!”

Helpful Report

Posted 2 months ago

“Absolutely fantastic service and very pleased with the purchase, thankyou!”

Helpful Report

Posted 2 months ago

“Great service! Fast delivery, clear communication of despatch and awesome product (shoes)”

Helpful Report

Posted 2 months ago

“I went to pick up my order and the shop had closed for lunch. To their credit, staff from another Natterjacks store arranged for me to pick up my order there and then by going to the shop personally to collect.”

Helpful Report

Posted 2 months ago

“Excellent service.”

Helpful Report

Posted 2 months ago

“Speedy delivery, well packaged and the correct product. Other retailers don’t always get this right! Thank you and I’ll use you again.”

Helpful Report

Posted 2 months ago

“Excellent service . Would do business again”

Helpful Report

Posted 2 months ago

“awesome 🤙🤙”

Helpful Report

Posted 2 months ago

“Bought my son a new skateboard for his 11th Birthday. Very happy with my purchase. Staff was amazing dealing with any issues regarding my address. Highly recommend this store.”

Helpful Report

Posted 2 months ago

Natterjacks is rated 4.7 based on 2,918 reviews