Natterjacks Reviews

4.7 Rating 3,009 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

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Posted 2 days ago

“I wore these for only a couple of hours in my house and they started to crack down the sides. I wouldn't buy these again at all”

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Posted 1 week ago

“Paid for next working day delivery a week ago….. stil no delivery. Perhaps not Natterjacks fault, but still very disappointing.”

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Posted 1 month ago

“I still haven’t received it!!!!”

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Posted 2 months ago

“One of the slowest delivery i have ever experienced I usually order from other skate shops and never experienced more than 3 days to receive a package It’s been over 7 days and my order is still on the way. Do yourself a favour and buy from other stores where they actually send the packages faster. First and last time I will use this shop.”

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Posted 4 months ago

“Ordered two items, payed for both then was sent an email the next day stating that one of the two items were actually sold out, and that I would receive a refund “in a few moments”. Three days later I still haven’t received anything, after writing them an email with their response being “it has been rectified”. It hasn’t. I’m still waiting for my money back, the other item has even arrived now and I’m still waiting for my money back.”

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Posted 5 months ago

“Bought a pair of shoes a week ago, not heard anything since... So can't review”

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Posted 6 months ago

“ordered my parcel 6 days ago and still hasn’t been shipped.”

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Posted 6 months ago

“Still waiting for my delivery. Sent a message to enquire and received please give us a review from a bot !!!”

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Posted 6 months ago

“Ordered a sergio tacchini t shirt a week ago then got a skirt with flowers on it absoulte joke.”

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Posted 8 months ago

“Not as good as I hoped to say the least still waiting for a refund as they missed something and wouldn’t resend it also paid for next day and took 6 small issues but annoying:)”

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Posted 10 months ago

“Find it hard to write a review when I haven't received the goods yet.”

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Posted 10 months ago

“Still not received item and you’re asking for a review lol”

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Posted 10 months ago

“Paid for next day delivery and it's still not arrived?”

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Posted 11 months ago

“Not received my order and no update since the order was placed. Where is my order.”

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Posted 11 months ago

“Delivery is 2 days overdue. With no tracking information given. No updates on despatch. Aftet paying for delivery this is apalling.”

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Posted 11 months ago

“I missed the delivery of purchase for my sons birthday so I called Natterjacks to see if they could help and was told he would try and get the courier to call back, unfortunately he didn’t cut the call off and I heard him say….she was probably in the shower or having a s..t, f..k knows! I tried shouting hello but the conversation went on, I’m absolutely disgusted. I collected the parcel myself from the depot and didn’t hear back from Natterjacks!”

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Posted 1 year ago

“My skateboard arrived with a very deep hole in the ply. I understand that this is the manufacturer but quality checks should be carried out before postage. Unfortunately I applied grip tape before I noticed this. I emailed and phoned up the store a few times, I was informed that I would be able to return this item (more hassle) with the grip tape having been put on. Upon further investigation after ending the calls, I found out that any opening of the packages mean you are not entitled to a refund as it has been tampered with. I’ve decided it’s easier to just try and sell the defect board on much cheaper elsewhere and cut my loses”

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Posted 1 year ago

“great prices for a terrible service!! Ordered from the EU, nice that they include custom charges in the order because that saves you time and maybe money, the problem is that if you want to make a return then you cannot because they don't have ANY IDEA of how much they would repay!!! Nice that they ship abroad but they aren't actually able to handle that at all. Apart from that, which maybe doesn't interest you, the packaging had some serious problems. The clothes where stuffed together in the cardbox without any individual plastic bag to guard them, you could even risk to damage them while opening the box. And as a matter of fact, one item I received was damaged. A Carhartt coat worth more than 200€ came with a button that was damaged. And that is why I would have liked to return it and have my money back. And they took days and days to answer to my request to then come up saying that basically they didn't know how would I be refunded to then ask some special expert they had for that, who in turn took WEEKS to answer, and the answer was that not even he knew. Can't really say if they're more incompetent or just deceitful and dishonest, just make yourself a favor and avoid them!”

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Posted 1 year ago

“Shockingly poor customer service! If I could put 0 stars I would. Unfortunately the tshirt didn’t fit so I had to send it back. It was lost by Royal Mail in October. It is now January and I am still waiting on a refund, even a response would be something! Initial email contact was great. Once I sent through evidence of delivery they stopped contacting. I have contacted three-times since and no response!”

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Posted 1 year ago

Natterjacks is rated 4.7 based on 3,009 reviews