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Natterjacks Reviews

4.7 Rating 2,713 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,713 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

Natterjacks 5 star review on 9th April 2024

Mervyn Phillips

Natterjacks 5 star review on 4th April 2024

Tony J Dredster

Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received item and you’re asking for a review lol”

Posted 1 week ago

“Paid for next day delivery and it's still not arrived?”

Posted 2 weeks ago

“Not received my order and no update since the order was placed. Where is my order.”

Posted 3 weeks ago

“Delivery is 2 days overdue. With no tracking information given. No updates on despatch. Aftet paying for delivery this is apalling.”

Posted 1 month ago

“I missed the delivery of purchase for my sons birthday so I called Natterjacks to see if they could help and was told he would try and get the courier to call back, unfortunately he didn’t cut the call off and I heard him say….she was probably in the shower or having a s..t, f..k knows! I tried shouting hello but the conversation went on, I’m absolutely disgusted. I collected the parcel myself from the depot and didn’t hear back from Natterjacks!”

Posted 1 month ago

“My skateboard arrived with a very deep hole in the ply. I understand that this is the manufacturer but quality checks should be carried out before postage. Unfortunately I applied grip tape before I noticed this. I emailed and phoned up the store a few times, I was informed that I would be able to return this item (more hassle) with the grip tape having been put on. Upon further investigation after ending the calls, I found out that any opening of the packages mean you are not entitled to a refund as it has been tampered with. I’ve decided it’s easier to just try and sell the defect board on much cheaper elsewhere and cut my loses”

Posted 2 months ago

“great prices for a terrible service!! Ordered from the EU, nice that they include custom charges in the order because that saves you time and maybe money, the problem is that if you want to make a return then you cannot because they don't have ANY IDEA of how much they would repay!!! Nice that they ship abroad but they aren't actually able to handle that at all. Apart from that, which maybe doesn't interest you, the packaging had some serious problems. The clothes where stuffed together in the cardbox without any individual plastic bag to guard them, you could even risk to damage them while opening the box. And as a matter of fact, one item I received was damaged. A Carhartt coat worth more than 200€ came with a button that was damaged. And that is why I would have liked to return it and have my money back. And they took days and days to answer to my request to then come up saying that basically they didn't know how would I be refunded to then ask some special expert they had for that, who in turn took WEEKS to answer, and the answer was that not even he knew. Can't really say if they're more incompetent or just deceitful and dishonest, just make yourself a favor and avoid them!”

Posted 3 months ago

“Shockingly poor customer service! If I could put 0 stars I would. Unfortunately the tshirt didn’t fit so I had to send it back. It was lost by Royal Mail in October. It is now January and I am still waiting on a refund, even a response would be something! Initial email contact was great. Once I sent through evidence of delivery they stopped contacting. I have contacted three-times since and no response!”

Posted 3 months ago

“My order still hasn't arrived, even though I ordered on the 24th. So I don't understand how you want a review of I don't even have the item.”

Posted 3 months ago

“would not buy from this company again”

Posted 4 months ago

“Ordered a jacket for next day delivery,received a tracking number but the parcel wasn't delivered. Asked for refund.”

Posted 4 months ago

“Broke within minutes”

Posted 6 months ago

“I’m still waiting for my parcel 4 days after the arrival date and no comma from nutterjacks or Royal Mail. Money been taken from my account though!!”

Posted 6 months ago

“I ordered a pair of shoes from here and after 10 days they still haven’t arrived. I contacted their customer service and they never even replied. Awful. This feels like a total scam.”

Posted 6 months ago

“This company is a scam. Item not even shipped”

Posted 7 months ago

“I am a new customer and I was looking for a particular colour and style of Fred Perry T-shirt, so I typed into my search engine. The type of T-shirt I was looking for colour and style and it came back with pictures. I clicked on one of the pictures which turned out to be for this company. The T-shirt was in my size listed on their website for sale., so I read the description looked at the picture make sure it was the exact colour that I was looking for and the exact T-shirt so I went ahead and placed an order to find the item turned up and it was the correct colour but a totally different T-shirt by the same manufacturer Fred Perry when I put this to the company that they sent the wrong item they said no we've sent the right item for that item number, unfortunately when it was uploaded on our system. They used the wrong description and wrong photo so I've had to send the item back and wait to get a full refund including the postage and packing because if you purchase something and return it because you do not like it or it doesn't fit, they don't refund you the original delivery charge, but if it's a mistake on their part because their description and illustrations/photos are wrong or they've sent you the wrong item, they will reimburse you the postage and packing as well as a full refund for the price paid for the item”

Posted 8 months ago

“Paid for next day delivery and received and update to say it had been dispatched. Didn’t arrive. Called the delivery company who advised that the parcel never made it into the van. Delivered a day late. No response from Natterjacks regarding a refund of my delivery. Bad service”

Posted 8 months ago

Hi Megan, Thank you for your review. We apologise that your order did not get to you on time. We were never informed that your delivery was late until this review. We will pass your experience to APC so that we can stop this from happening again.

Posted 8 months ago

“Still nit recieved”

Posted 9 months ago

“Not received my order yet, I had to email for a tracking number and there are discrepancies on when the email said it was dispatched and when I was informed by a reply that it was dispatched... from this information alone I very much doubt I'll be ordering from Natterjacks again. First impressions last!”

Posted 10 months ago

“Not received goods or any update since ordered 6 days ago”

Posted 10 months ago

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Natterjacks is rated 4.7 based on 2,713 reviews