Natterjacks Reviews

4.7 Rating 3,009 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order still hasn't arrived, even though I ordered on the 24th. So I don't understand how you want a review of I don't even have the item.”

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Posted 1 year ago

“would not buy from this company again”

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Posted 1 year ago

“Ordered a jacket for next day delivery,received a tracking number but the parcel wasn't delivered. Asked for refund.”

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Posted 1 year ago

“Broke within minutes”

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Posted 1 year ago

“I’m still waiting for my parcel 4 days after the arrival date and no comma from nutterjacks or Royal Mail. Money been taken from my account though!!”

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Posted 1 year ago

“I ordered a pair of shoes from here and after 10 days they still haven’t arrived. I contacted their customer service and they never even replied. Awful. This feels like a total scam.”

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Posted 1 year ago

“This company is a scam. Item not even shipped”

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Posted 1 year ago

“I am a new customer and I was looking for a particular colour and style of Fred Perry T-shirt, so I typed into my search engine. The type of T-shirt I was looking for colour and style and it came back with pictures. I clicked on one of the pictures which turned out to be for this company. The T-shirt was in my size listed on their website for sale., so I read the description looked at the picture make sure it was the exact colour that I was looking for and the exact T-shirt so I went ahead and placed an order to find the item turned up and it was the correct colour but a totally different T-shirt by the same manufacturer Fred Perry when I put this to the company that they sent the wrong item they said no we've sent the right item for that item number, unfortunately when it was uploaded on our system. They used the wrong description and wrong photo so I've had to send the item back and wait to get a full refund including the postage and packing because if you purchase something and return it because you do not like it or it doesn't fit, they don't refund you the original delivery charge, but if it's a mistake on their part because their description and illustrations/photos are wrong or they've sent you the wrong item, they will reimburse you the postage and packing as well as a full refund for the price paid for the item”

Helpful Report

Posted 1 year ago

“Paid for next day delivery and received and update to say it had been dispatched. Didn’t arrive. Called the delivery company who advised that the parcel never made it into the van. Delivered a day late. No response from Natterjacks regarding a refund of my delivery. Bad service”

Helpful Report

Posted 1 year ago

Hi Megan, Thank you for your review. We apologise that your order did not get to you on time. We were never informed that your delivery was late until this review. We will pass your experience to APC so that we can stop this from happening again.

Posted 1 year ago

“Still nit recieved”

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Posted 1 year ago

“Not received my order yet, I had to email for a tracking number and there are discrepancies on when the email said it was dispatched and when I was informed by a reply that it was dispatched... from this information alone I very much doubt I'll be ordering from Natterjacks again. First impressions last!”

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Posted 1 year ago

“Not received goods or any update since ordered 6 days ago”

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Posted 1 year ago

“If I could give this place ZERO stars I would. Never in my history of online shopping have I encountered such DISGUSTING customer care/service! They give you free delivery but if you return the item, they claim it back from you as well as the cost of the return, so all in all my postage from Natterjacks and back to them cost me just under £10! Then to add insult to injury, the way they deal with a query is shocking!! NEVER AGAIN”

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Posted 1 year ago

“Slow dispatch”

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Posted 1 year ago

Hi, We're sorry you feel this way about your order. We can see from our system that your order was dispatched within the stated time frame. If you're referring to the delivery time please let us know how this was an issue for you and we can use this feedback in the future.

Posted 1 year ago

“First and last order”

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Posted 1 year ago

“The fees for returning items, which no normal online store request, are ridiculous. Shouldn't really have to pay to return items if purchased online. The risk with buying online is you can't try on/see in person before it arrives so surely online shops need to make it easy for returns. Will stick to Amazon”

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Posted 1 year ago

“Haven’t received my full order. Awful. don’t order from here. Terrible customer service, won’t even reply to my emails”

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Posted 1 year ago

“I emailed Natterjack back in December when my son's product arrived with missing parts but as he had opened it obviously being 5 he wanted to play with it we had to work without the part and order replacements for the skateboards from Amazon. Natterjacks never responded to me and still haven't to this date extremely poor service.”

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Posted 1 year ago

“Hi can’t comment on trainers I ordered last week as I have not received them yet I ordered the trainers Saturday evening and received confirmation that evening on website it says order processed on Monday for weekend orders which is fine but I paid for Royal Mail 2-3 day tracking so expected trainers to arrive Wednesday or Thursday which was good as I wanted them for my holiday going away Friday as was pleased when I saw Royal Mail would deliver between 0945-1245 Wednesday 8th of February as I would be in all day and I would have them for holidays Friday but they still haven’t arrived waiting all day Thursday in house as well but no trainers so now I’m on my holidays with no trainers and not knowing when they will arrive”

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Posted 2 years ago

“Terrible experience, expensive delivery, refunded my order incorrectly.”

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Posted 2 years ago

Natterjacks is rated 4.7 based on 3,009 reviews