Natterjacks Reviews

4.7 Rating 3,052 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,052 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great prices for a terrible service!! Ordered from the EU, nice that they include custom charges in the order because that saves you time and maybe money, the problem is that if you want to make a return then you cannot because they don't have ANY IDEA of how much they would repay!!! Nice that they ship abroad but they aren't actually able to handle that at all. Apart from that, which maybe doesn't interest you, the packaging had some serious problems. The clothes where stuffed together in the cardbox without any individual plastic bag to guard them, you could even risk to damage them while opening the box. And as a matter of fact, one item I received was damaged. A Carhartt coat worth more than 200€ came with a button that was damaged. And that is why I would have liked to return it and have my money back. And they took days and days to answer to my request to then come up saying that basically they didn't know how would I be refunded to then ask some special expert they had for that, who in turn took WEEKS to answer, and the answer was that not even he knew. Can't really say if they're more incompetent or just deceitful and dishonest, just make yourself a favor and avoid them!”

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Posted 1 year ago

“Shockingly poor customer service! If I could put 0 stars I would. Unfortunately the tshirt didn’t fit so I had to send it back. It was lost by Royal Mail in October. It is now January and I am still waiting on a refund, even a response would be something! Initial email contact was great. Once I sent through evidence of delivery they stopped contacting. I have contacted three-times since and no response!”

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Posted 1 year ago

“My order still hasn't arrived, even though I ordered on the 24th. So I don't understand how you want a review of I don't even have the item.”

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Posted 1 year ago

“would not buy from this company again”

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Posted 1 year ago

“Ordered a jacket for next day delivery,received a tracking number but the parcel wasn't delivered. Asked for refund.”

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Posted 1 year ago

“Broke within minutes”

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Posted 1 year ago

“I’m still waiting for my parcel 4 days after the arrival date and no comma from nutterjacks or Royal Mail. Money been taken from my account though!!”

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Posted 1 year ago

“I ordered a pair of shoes from here and after 10 days they still haven’t arrived. I contacted their customer service and they never even replied. Awful. This feels like a total scam.”

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Posted 1 year ago

“This company is a scam. Item not even shipped”

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Posted 1 year ago

“I am a new customer and I was looking for a particular colour and style of Fred Perry T-shirt, so I typed into my search engine. The type of T-shirt I was looking for colour and style and it came back with pictures. I clicked on one of the pictures which turned out to be for this company. The T-shirt was in my size listed on their website for sale., so I read the description looked at the picture make sure it was the exact colour that I was looking for and the exact T-shirt so I went ahead and placed an order to find the item turned up and it was the correct colour but a totally different T-shirt by the same manufacturer Fred Perry when I put this to the company that they sent the wrong item they said no we've sent the right item for that item number, unfortunately when it was uploaded on our system. They used the wrong description and wrong photo so I've had to send the item back and wait to get a full refund including the postage and packing because if you purchase something and return it because you do not like it or it doesn't fit, they don't refund you the original delivery charge, but if it's a mistake on their part because their description and illustrations/photos are wrong or they've sent you the wrong item, they will reimburse you the postage and packing as well as a full refund for the price paid for the item”

Helpful Report

Posted 1 year ago

“Paid for next day delivery and received and update to say it had been dispatched. Didn’t arrive. Called the delivery company who advised that the parcel never made it into the van. Delivered a day late. No response from Natterjacks regarding a refund of my delivery. Bad service”

Helpful Report

Posted 1 year ago

Hi Megan, Thank you for your review. We apologise that your order did not get to you on time. We were never informed that your delivery was late until this review. We will pass your experience to APC so that we can stop this from happening again.

Posted 1 year ago

“Still nit recieved”

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Posted 1 year ago

“Not received my order yet, I had to email for a tracking number and there are discrepancies on when the email said it was dispatched and when I was informed by a reply that it was dispatched... from this information alone I very much doubt I'll be ordering from Natterjacks again. First impressions last!”

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Posted 1 year ago

“Not received goods or any update since ordered 6 days ago”

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Posted 1 year ago

“If I could give this place ZERO stars I would. Never in my history of online shopping have I encountered such DISGUSTING customer care/service! They give you free delivery but if you return the item, they claim it back from you as well as the cost of the return, so all in all my postage from Natterjacks and back to them cost me just under £10! Then to add insult to injury, the way they deal with a query is shocking!! NEVER AGAIN”

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Posted 1 year ago

“Slow dispatch”

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Posted 2 years ago

Hi, We're sorry you feel this way about your order. We can see from our system that your order was dispatched within the stated time frame. If you're referring to the delivery time please let us know how this was an issue for you and we can use this feedback in the future.

Posted 2 years ago

“First and last order”

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Posted 2 years ago

“The fees for returning items, which no normal online store request, are ridiculous. Shouldn't really have to pay to return items if purchased online. The risk with buying online is you can't try on/see in person before it arrives so surely online shops need to make it easy for returns. Will stick to Amazon”

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Posted 2 years ago

“Haven’t received my full order. Awful. don’t order from here. Terrible customer service, won’t even reply to my emails”

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Posted 2 years ago

“I emailed Natterjack back in December when my son's product arrived with missing parts but as he had opened it obviously being 5 he wanted to play with it we had to work without the part and order replacements for the skateboards from Amazon. Natterjacks never responded to me and still haven't to this date extremely poor service.”

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Posted 2 years ago

Natterjacks is rated 4.7 based on 3,052 reviews