Natterjacks Reviews

4.7 Rating 3,009 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be a five star but thanks to APC Streetwise Couriers and their problematic sight ,6 days after my order was placed and being shipped inside London from point A to point B ,I am still awaiting for my order....natterjacks on the other hand has requested my review like everything has gone according to plan. So there you have it...”

Helpful Report

Posted 3 years ago

“Where do i start with this shambles of a company? Well... Firstly they don't let you order multiple sizes in clothes or shoes which is absolutely moronic... You are in the retail industry but claim you can't send out more than one sizes due to upper management? Idiotic Secondly the returns policy is a complete scam and I'm pretty sure it's illegal to charge people money that is rightfully theres because it's 'not fair'... You advertise free shipping over £80 but then will deduct this is the order is returned, so it's not free! Multiple times over the years when I have called up to enquire there is a male voice in the background that seemingly can't let his staff talk for themselves, this is very annoying and sounds like a man on a power trip; take a chill pill bud. When visiting the stores I have also witnessed the owner (i assume) verbally abusing his staff... The people that work in the stores are young lads and he talks to them like absolute dirt, completely unacceptable; I have read similar reviews that state the same thing about this guy... Just avoid this place.”

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Posted 3 years ago

“The owner of this company is a narcissistic, mentally abusive melon.”

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Posted 3 years ago

“My order was said to have been delivered on 25/09/21 but I have not received any delivery from APC”

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Posted 3 years ago

“I have purchased 2 pair of shoes on the 7th of September.On the 9th there was a delivery attempt.I have rescheduled delivery for the 10th but parcel didnt arrive.I have called the APC company for an update and I was informed it will be delivered on the 11th as there was some scanning system fault.On the 11th parcel also was not delivered. Tried to contact over the weekend the depot but noone anserw so send the email and till now noone responded to it.I have contacted again and rearrange for the 20.09 but till now did not get any confirmation of the rescheduled day.Very poor communication...cant say anything about the product as still waiting for it...”

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Posted 3 years ago

“Expensive postage and not free returns which is not explained well.”

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Posted 3 years ago

Hi there, Thank you for your review. We would just like to say that we state very clearly on our returns information that our returns are not free and do incur a charge, this is due to us being a small, independent company. All returns information can be found at the link below. https://www.natterjacks.com/returns-i13

Posted 3 years ago

“Would not buy from this company again, free shipping if you spend over £80, but if the shoes don’t fit, you return them and the charge you for shipping that you didn’t have to pay in the first place, you also have to pay a £ returns fee, so you spend £89.99... you return £89.99 back (they don’t have the replacement size in stock, you get back £78.00... so for the pleasure of trying on a pair of shoes, it’s cost me £12.00... Will never buy from again, would not recommend... Be warned..”

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Posted 3 years ago

“Bought two decks and one deck turned up with the grip tape on the graphic, completely ruining the graphic. It being a present for someone who’s a collector too.”

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Posted 3 years ago

“No next delivery as stated I had to go to a deposit to collect my trainers whi h was a big mess around as I needed them . But the trainers were as they looked”

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Posted 3 years ago

“I HAVE NOT RECEIEVED ORDER YET”

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Posted 3 years ago

“The T-shirt I bought was washed before I received it. I was told it had a stain on it when picked from the warehouse and so they washed it. I wasn’t told this in advance and it was something I had to contact natterjacks to find out why it smelt of washing powder. My initial thought was that it had been worn, washed an resold. I asked for some compensation and was refused any. Not even a discount code to encourage me to shop with them again. Massively disappointing service from a company I have shopped with in store for over 15 years. I would have expected better and won’t be shopping with them again”

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Posted 3 years ago

“No sale la calle donde vivo”

Helpful Report

Posted 3 years ago

“I find the returns policy repulsive. You have to pay for the returns (that’s fine) but then to charge £4.75 or whatever it is to process it sucks. It’s short sighted profiteering and means that I will go elsewhere in future. Hope someone saves money by reading this”

Helpful Report

Posted 3 years ago

“Emailed Natterjacks for length of hoodie to establish size required. They advised that a medium measured 26"and a large measured 28" and from this information realised that the large was the size required for my tall son. On receipt of the large I found it measured 26" and not the advised 28". Consequently this was not suitable and had to be returned which left me with an unhappy son on his birthday. I would not have ordered this had they given me the correct information. I also incurred p&p charges which as a gesture of goodwill following the receipt of incorrect information I hoped would be refunded. Not happy at all, their customer service is rubbish!”

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Posted 4 years ago

“Rude customer services with bad attitude ! My goods were lovely when they arrived took four days even though next day delivery was paid! Happy with my goods but after the rude customer service I wouldn’t use this company again.”

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Posted 4 years ago

“Ordered on 23/12. It is 30/12 and still did not receive confirmation of dispatch/ tracking info etc. Disappointed”

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Posted 4 years ago

Hi there, Your order was dispatched on the 24th, and as it is the Christmas period all delivery companies were on their Christmas breaks. However I can see that your order is actually out for delivery today.

Posted 4 years ago

“Ordered a pair of vans in Us sizing which I was aware of!! Received an email to make me aware of sizing & to get in touch if I had ordered the wrong size, which I hadn’t!!! Received an email to say my order had been cancelled & refund issued because I hadn’t responded to their email!! Confused!!.... Just contacted them! I one word RUDE!!! Avoid if possible!!!.....”

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Posted 4 years ago

“Terrible delivery service and very unhelpful staff. I ordered two t-shirts 2 weeks ago and they said it would arrive in 2-3 days. yet i am still waiting.”

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Posted 4 years ago

“The clothes still haven't arrived even though I ordered them a week ago and they said they would arrive in 2-3 days.”

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Posted 4 years ago

“Still waiting for my order to arrive after a week...”

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Posted 4 years ago

Natterjacks is rated 4.7 based on 3,009 reviews