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Natterjacks Reviews

4.7 Rating 2,728 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,728 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

Natterjacks 5 star review on 9th April 2024

Mervyn Phillips

Natterjacks 5 star review on 4th April 2024

Tony J Dredster

Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I received was different to the one pictured / I purchased from your website. I have returned these for a refund.”

Posted 3 years ago

“They send me wrong items”

Posted 3 years ago

“It’s ok raffle charges money if it goes to charity, but you need to public the process to show transparency. And in Instagram post, it is said winners will be announced through email, how about people who not winning, they don’t even know if it is a real raffle and they don’t know where their money goes to either.”

Posted 3 years ago

“Every item I order or look at seems to be out of stock... or wrong..”

Posted 3 years ago

“Absolutely disappointed. Made an order online . Package arrived it looked like everything was SHOVED into the box no care at all . The Nike 270 trainers were damaged”

Posted 3 years ago

“When I ordered a cap the wrong one turned up and they refused to refund postage or help in anyway !”

Posted 3 years ago

“Shocking delivery service. Requested next working day but didn't arrive until the following day so had to take an unpaid days leave. Customer service couldn't care less that I lost a days pay. Won't be using this company again.”

Posted 3 years ago

“I ordered a pair of trainers with next working day delivery. I got an email on the day of expected delivery saying it is has been dispatched and after a couple of emails backwards and forwards I was told it was being delivered the following day. I had to take an unpaid days leave to be at home as the T&C's state it needs to be signed for. Customer services couldn't care less about me losing a days pay.”

Posted 3 years ago

“Had the wrong size skateboard wheels sent. The packaging was also ripped. As i was using this for display wheels its a bit disappointing.”

Posted 3 years ago

Hi there, please email sales@natterjacks.com and we will be able to further assist you.

Posted 3 years ago

“First of all i was trying to make a registration about 30 mins which is ridiculous. Then i spend another 40 min browsing thought your dumb website, trying to find what i was looking for. When i finally find it, at the checkout i won't let me order because "there are no couriers available for your selected Delivery Country", but your website clearly says WORLDWIDE SHIPPING. wtf m8? pattern up!”

Posted 4 years ago

“Parcel was delivered to wrong address so haven’t received it had a member of staff swear at me due to me not knowing that the staff working from home couldn’t process a refund. Terrible”

Posted 4 years ago

“We have not received the package yet. Three days ago we wrote to Natterjacks to inform them. We received a reply they will contact DPD and since then we have not heard anything - either from Natterjacks or from DPD.”

Posted 4 years ago

“Sent my trainers back a week ago and heard nothing”

Posted 4 years ago

“I ordered the Lord Nermal 8’0 skateboard in white but i recieved a pink and green split veneer instead.”

Posted 4 years ago

“Customer service poor”

Posted 4 years ago

“Dirty trainers sent out not happy at all expect both trainers to be new not 1 of the shelf”

Posted 4 years ago

“Useless systems that they use and policy not clearly labled tried to order something limited edition and now improbably will miss out on that due to them not happy and customer service are just not bothered DO MOT SHOP WITH THEM”

Posted 4 years ago

“i wanted to return a t shirt in exchange for a smaller size because the t shirt was over sized. i requested it in the paperwork i had to fill out and put with the return only to find i had just been refunded my money - the delivery without being contacted and asked if this is what i wanted as they didn't have anymore of those t shirts in stock. i then called up to try and resolve the problem and they were very unhelpful and unapologetic, this was my first time buying from this website and i would not advise using them.”

Posted 4 years ago

“Love the shoe service sucks I will never buy from this place again.”

Posted 4 years ago

“Ordered 7 tops and all turned out to be the wrong colour. Phoned up and was told to take photos and email them back, they gave me an email address which wasn't ering from them againrecognised. The girl taking the girl didn't sound like she knew what to do. So won't be ord”

Posted 5 years ago

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Natterjacks is rated 4.7 based on 2,728 reviews