Natterjacks Reviews

4.7 Rating 3,170 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,170 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 25th June 2025

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with the speed of delivery and quality of communication from ordering to receiving my item, which was carefully packaged. Especially good as it was the week before Christmas. First time ordering online from Natterjacks and will definitely be ordering again.”

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Posted 2 years ago

“Really amazing customer service, thank you if great”

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Posted 2 years ago

“Excellent customer service. I ordered the wrong colour jeans on line and a quick phone call to the store and it was all sorted with no fuss! Thank you Layla! Excellent delivery too! Thank you!”

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Posted 2 years ago

“perfect item, fast delivery”

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Posted 2 years ago

“Excellent delivery, great product”

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Posted 2 years ago

“Fabulous service,”

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Posted 2 years ago

“Had what I wanted. Shipped overnight. Excellent service.”

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Posted 2 years ago

“Great service, item ordered arrived as advised”

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Posted 2 years ago

“Bought a simple white T-shirt in the sale, easy to use website and very quick delivery. Thanks Natterjacks, will be shopping with you again.”

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Posted 2 years ago

“Good range of sizes available in the trousers I wanted; prompt sending with reliable delivery service”

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Posted 2 years ago

“Excellent service, great customer service and the selection of clothing was far greater than other sites I had been looking at. Dispatched quickly as promised. Sadly the couriers used were not as reliable, but I understand that this is out of your control. Thank you, I would recommend and I would definitely use again.”

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Posted 2 years ago

“Fast delivery,quality product,very pleased . Would use again. 10/10 !!!”

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Posted 2 years ago

“I’ve shopped at Natterjacks, both in-store and online, for a number of years and they never, ever disappoint. Really is a gem of a store with amazing stock and incredible staff. Highly recommend!”

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Posted 2 years ago

“Love the vast range - you always find something, even when you not really looking! Quick and efficient delivery”

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Posted 2 years ago

“Really good service and delivery. Very happy with my purchase and will buy again”

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Posted 2 years ago

“Very easy to buy a gift voucher. I couldn't see an option to download and print it out but received the voucher very quickly. I like the option to send on specific date too. We'll be back in store shortly which is always fun as so much stuff.”

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Posted 2 years ago

“Easy site to use and quick and fast delivery and tracking and updates of mybparcels journey we're great”

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Posted 2 years ago

“Great service. Great choice of kicks. Great experience overall.”

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Posted 2 years ago

“Love the store, the staff are really knowledgeable.”

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Posted 2 years ago

“Natterjacks not only have the best most unique customer service in their shop(s) that I’ve ever come across their website is superb. Clear, precise and easy to use makes shopping online a pleasure. Well done Natterjacks!”

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Posted 2 years ago

Natterjacks is rated 4.7 based on 3,170 reviews