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Natterjacks Reviews

4.7 Rating 2,712 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,712 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

Natterjacks 5 star review on 9th April 2024

Mervyn Phillips

Natterjacks 5 star review on 4th April 2024

Tony J Dredster

Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet to receive said package”

Posted 1 year ago

“I ordered for the first time and had to send an item back as it was too large for me. The returns information was at first site easy but when I took the item to a recommended returns shop I could not find a QR code for the item to be scanned so I ended up spending nearly £6.00 via post office to return the item. It is difficult to gauge sizes online as many manufacturers Large is more medium so returns should be easier and less costly otherwise I may not purchase here again.”

Posted 1 year ago

“I was happy with my product, but would've liked more emails in order to see the status of my order and track it”

Posted 2 years ago

“I recieved a different variant of the trainers I ordered because Natterjacks made a mistake with the pictures they put up on their website. Beside the mistake they are excellent at responding to queries and get back to you very quickly. I would definitely buy again because of the quick apology for their mistake and quick replies. Phil”

Posted 2 years ago

“The click and collect process was fine, but after inspecting the products at home I found one of the shirt buttons was split and broken. Disappointing, but not the end of the world.”

Posted 2 years ago

“paid for a next day delivery and it took 5 days to arrive (3 working days)”

Posted 2 years ago

“They have a very complicated returns policy that is quite confusing with them giving different addresses as to where they should be shipped, however there delivery was very good and arrived quickly”

Posted 2 years ago

“The delivery and the attention that you brought me was excellent and im completely grateful about that. But I am extremely disappointed about the hoodie that i ordered, because it came dirty and with stains that did not come off when i washed it. Thats why that i would like to communicate with someone to send some photos and maybe get some money or a discount back...”

Posted 2 years ago

“I haven’t received the product and it has been 9 days since purchase”

Posted 3 years ago

“Next day delivery costs more than standard delivery. I payed for next day delivery hoping it would arrive the next day. However it came two days later. I’m disappointed, as a brand they should meet the conditions offered.”

Posted 3 years ago

“I paid for next-day delivery, took 3 days. Returning the items, I ordered again on Wednesday and items haven't even been dispatched.”

Posted 3 years ago

“I placed my order on the 8th dec and didnt receive my item till 14th dec. Also paying £5 delivery fee.”

Posted 3 years ago

“Good overall service marred by the fact that the free postage facility available to other parts of the UK is withdrawn to N. Ireland. Also, Royal Mail delivered the parcel a day late from their specified time of delivery.”

Posted 3 years ago

“The goods are very good. However, I had problems making the order on line, and I could not complete the order. I contacted Natterjacks and they were not able to take the order over the telephone so I had to get another person, using my details and credit card, to do it otherwise the sale would not have gone through. Seems a little short sighted on Natterjacks side not to have the facility necessary to take orders over the phone! C. Goodger (Mrs)”

Posted 3 years ago

“Done a raffle didn’t win hopefully next time also donated to children charity so wasn’t all bad Lool”

Posted 3 years ago

“If you are charging £5 per raffle entry I’d at least like a courteous email detailing if I’d been unsuccessful instead of chasing you down on Instagram”

Posted 3 years ago

“I got charged delivery then had it removed after further contact. Also on the email sent it stated use “our FREE returns portal” but it’s not free. Disappointing”

Posted 3 years ago

“Says 10 UK size , be very surprised if they were , more like 11 , hard to get hold of these in a UK 10 ….. so do wonder.”

Posted 3 years ago

“The shoes came in a torn up box, not what I would expect from a new item! Unfortunately they did not fit so we had to send back. The shipping was £4.75, the return £4.70!!! No free returns, big disappointment!”

Posted 3 years ago

“i orded 2 to 3 days and got it in 4 or 5 i dont remeber but they sent it to royal mail to deliver so it was complicated but the shoes were there so i cannot complain”

Posted 3 years ago

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Natterjacks is rated 4.7 based on 2,712 reviews