Natterjacks Reviews

4.7 Rating 2,923 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 18th October 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailed Natterjacks for length of hoodie to establish size required. They advised that a medium measured 26"and a large measured 28" and from this information realised that the large was the size required for my tall son. On receipt of the large I found it measured 26" and not the advised 28". Consequently this was not suitable and had to be returned which left me with an unhappy son on his birthday. I would not have ordered this had they given me the correct information. I also incurred p&p charges which as a gesture of goodwill following the receipt of incorrect information I hoped would be refunded. Not happy at all, their customer service is rubbish!”

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Posted 3 years ago

“The shoes were won in a raffle which was my first time winning from Natterjacks. The shoes are 100% vegan and have a nice colour to them. They fit comfortably. I will upload a picture on my Instagram. Many thanks team.”

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Posted 3 years ago

“Next day delivery costs more than standard delivery. I payed for next day delivery hoping it would arrive the next day. However it came two days later. I’m disappointed, as a brand they should meet the conditions offered.”

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Posted 3 years ago

“Everything was good and the delivery was quite quick. Only confusion is it said the APC delivery was free over £80 but it wasn't. Would still shop again though.”

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Posted 3 years ago

“Super fast delivery, good communication, well packaged. Very pleased with item purchased as well.”

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Posted 3 years ago

“Purchased red original Adidas adilette slides which I was struggling to find on other sites. Very smooth and efficient service. I would definitely recommend this company. Very happy with new purchase.”

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Posted 3 years ago

“Absolutely class service from the guys at Natterjacks.”

Natterjacks 5 star review on 9th March 2021

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Posted 3 years ago

“Very happy with my Nike Janoskis. Natterjacks was the only place that had them in all black, they were delivered in two days and Royal Mail even told me the time of delivery beforehand”

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Posted 3 years ago

“Ordered a lovely sweatshirt and a good price... came really quickly. Very impressed. Thanks.”

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Posted 3 years ago

“Quick delivery - great quality items. Was sceptical after reading some bad reviews but my experience was brilliant - no complains”

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Posted 3 years ago

“Great product, delivered on time! Would purchase again!”

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Posted 3 years ago

“Great product with quick dispatch and postage”

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Posted 3 years ago

“Friendly, helpful customer service. Great product and fast delivery.”

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Posted 3 years ago

“The Stussy hat I ordered was not as expected. For the price, I had expected a higher grade material similar to a Stussy hat I had owned before. This is the reason the hat was returned.”

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Posted 3 years ago

“Rude customer services with bad attitude ! My goods were lovely when they arrived took four days even though next day delivery was paid! Happy with my goods but after the rude customer service I wouldn’t use this company again.”

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Posted 3 years ago

“Great delivery and packaging. High quality product”

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Posted 3 years ago

“I ordered a Patagonia trucker hat which was delivered quickly and I was very happy with the hat when it arrived. Great service and communication all round.”

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Posted 3 years ago

“Brought a jacket and top both were a great fit good efficient service happy days pleasure to deal with”

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Posted 3 years ago

“Very happy with the products but recently had a shipment lost by the carrier and i had to wait 10 days for the re shipment which i was very unhappy about.”

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Posted 3 years ago

“First order on the web site, it was really slick and I cant believe I got my items three days later even during a pandemic. Would deffo buy again. Thank you”

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Posted 3 years ago

Natterjacks is rated 4.7 based on 2,923 reviews