Natterjacks Reviews

4.7 Rating 2,923 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 18th October 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service from start to finish Online and delivery”

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Posted 3 years ago

“Top service and rapid delivery 🤝”

Natterjacks 5 star review on 2nd December 2020

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Posted 3 years ago

“Really pleased with the service. The item I ordered was exactly what I wanted and arrived on time. Thanks!”

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Posted 3 years ago

“Purchased as a gift. Super speedy delivery, kept in the loop all the way. Love these guys, have purchased kit from them before.”

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Posted 3 years ago

“Absolutely fantastic service and so quick. Incredibly impressed. Thankyou for making it such a joy to buy on line.”

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Posted 3 years ago

“Very quick delivery! Great service!”

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Posted 3 years ago

“Lovely joggers.......so thick and warm. My grandson will be delighted with this gift. Great service as well. Would not hesitate to use this company again”

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Posted 3 years ago

“Extremely helpful, fast and great quality. Thank you.”

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Posted 3 years ago

“Quick and easy ordering, arrived well packaged and promptly. Hoodie is great quality, will definetly use natterjacks again.”

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Posted 3 years ago

“Because of the awful customer service I received after I had bought the item I will never shop here again. I bought a pair of trainers that had a fault and am having to go through Paypal to get my money back. Natterjacks are refusing to refund me until the case ends which is 3 weeks away all because of "company policy". They said if I closed the case they would be able to refund me then, like I am going to close the case when that would leave me not covered by Paypal protection, I do not trust that Natterjacks would refund me because of this so there's no way I am gonna close the case, however once the shoes have been returned I want my money back because holding money that is rightfully mine is wrong, what sort of company wouldnt refund the customer once they have the faulty item back.”

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Posted 3 years ago

“Great experience from start to finish.”

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Posted 3 years ago

“Good overall service marred by the fact that the free postage facility available to other parts of the UK is withdrawn to N. Ireland. Also, Royal Mail delivered the parcel a day late from their specified time of delivery.”

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Posted 3 years ago

“Lovely purchase. Quick delivery. Would be nice to have a click and collect option as delivery quite pricey. But saying that lovely item, so worth it really !!”

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Posted 3 years ago

“Well packaged, great communication...really appreciated the email to double check the size...”

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Posted 3 years ago

“Excellent service, Item was of great quality.”

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Posted 3 years ago

“Came quick and was exactly what I ordered”

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Posted 3 years ago

“Fast delivery and no issues with product or service. I’ll definitely use them again.”

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Posted 3 years ago

“The goods are very good. However, I had problems making the order on line, and I could not complete the order. I contacted Natterjacks and they were not able to take the order over the telephone so I had to get another person, using my details and credit card, to do it otherwise the sale would not have gone through. Seems a little short sighted on Natterjacks side not to have the facility necessary to take orders over the phone! C. Goodger (Mrs)”

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Posted 3 years ago

“Great service, parcel arrived quicker than I expected. Would use Natterjacks again.”

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Posted 3 years ago

“Good selection of items. Fair delivery time.”

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Posted 3 years ago

Natterjacks is rated 4.7 based on 2,923 reviews