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Natterjacks Reviews

4.7 Rating 2,700 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,700 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

Natterjacks 5 star review on 9th April 2024

Mervyn Phillips

Natterjacks 5 star review on 4th April 2024

Tony J Dredster

Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the returns policy repulsive. You have to pay for the returns (that’s fine) but then to charge £4.75 or whatever it is to process it sucks. It’s short sighted profiteering and means that I will go elsewhere in future. Hope someone saves money by reading this”

Posted 3 years ago

“Emailed Natterjacks for length of hoodie to establish size required. They advised that a medium measured 26"and a large measured 28" and from this information realised that the large was the size required for my tall son. On receipt of the large I found it measured 26" and not the advised 28". Consequently this was not suitable and had to be returned which left me with an unhappy son on his birthday. I would not have ordered this had they given me the correct information. I also incurred p&p charges which as a gesture of goodwill following the receipt of incorrect information I hoped would be refunded. Not happy at all, their customer service is rubbish!”

Posted 3 years ago

“Rude customer services with bad attitude ! My goods were lovely when they arrived took four days even though next day delivery was paid! Happy with my goods but after the rude customer service I wouldn’t use this company again.”

Posted 3 years ago

“Ordered on 23/12. It is 30/12 and still did not receive confirmation of dispatch/ tracking info etc. Disappointed”

Posted 3 years ago

Hi there, Your order was dispatched on the 24th, and as it is the Christmas period all delivery companies were on their Christmas breaks. However I can see that your order is actually out for delivery today.

Posted 3 years ago

“Ordered a pair of vans in Us sizing which I was aware of!! Received an email to make me aware of sizing & to get in touch if I had ordered the wrong size, which I hadn’t!!! Received an email to say my order had been cancelled & refund issued because I hadn’t responded to their email!! Confused!!.... Just contacted them! I one word RUDE!!! Avoid if possible!!!.....”

Posted 3 years ago

“Terrible delivery service and very unhelpful staff. I ordered two t-shirts 2 weeks ago and they said it would arrive in 2-3 days. yet i am still waiting.”

Posted 3 years ago

“The clothes still haven't arrived even though I ordered them a week ago and they said they would arrive in 2-3 days.”

Posted 3 years ago

“Still waiting for my order to arrive after a week...”

Posted 3 years ago

“Because of the awful customer service I received after I had bought the item I will never shop here again. I bought a pair of trainers that had a fault and am having to go through Paypal to get my money back. Natterjacks are refusing to refund me until the case ends which is 3 weeks away all because of "company policy". They said if I closed the case they would be able to refund me then, like I am going to close the case when that would leave me not covered by Paypal protection, I do not trust that Natterjacks would refund me because of this so there's no way I am gonna close the case, however once the shoes have been returned I want my money back because holding money that is rightfully mine is wrong, what sort of company wouldnt refund the customer once they have the faulty item back.”

Posted 3 years ago

“Lame. They posted a photo of a skate deck online that didn’t show the true shape. When arrived I was disappointed, so I called them and asked if I could return for a refund, woman I spoke with said yes - I took it upon myself and returned the deck while being charged £12.12 for postage. I emailed them asking for a refund on postage as if the board was correct in the first place I wouldn’t have had to send back. They replied saying they won’t reimburse me the postage as there is a free returns service that they would have provided if asked! But how can I ask about a service I am uninformed about as the person on the phone when I called up never told me. Wankers. 👎”

Posted 3 years ago

Hi Aaron, All returns information including our free returns option can be found on our website, if you had checked this page out you would have seen all information regarding how to go about receiving a free return. We urge all customers to visit this page when sending an item back, this can be found on the invoice you receive with your order.

Posted 3 years ago

“I have no yet received my order from you guys please contact me”

Posted 3 years ago

“Made an order of two items, I still havent recieved one of them after over 2 weeks and only just recieved a dispatch email, and the other one was advertised on their website with 100% off and then I recieved an email saying they were going to charge me £70, even though it is by law that they would have to honour it. Not impressed at all and will not be buying from them again.”

Posted 3 years ago

“We have not as yet received our goods. The tracking said it would be delivered last Wednesday and we are still waiting. Your office is trying to chase it up”

Posted 3 years ago

“I will not be ordering from you again as you use Royal Mail to deliver and I’ve waited over a week when I got a message from them saying it would be delivered 3 days earlier. I don’t even know if my order will turn up as cannot contact anyone. Completely unexceptable and I’ll shop elsewhere in future”

Posted 3 years ago

“Entered the raffle for the dunks but never got an email to say if I was successful or not. I expect I was not but when you had to pay to enter seems lazy on your part.”

Posted 3 years ago

“I bought a ticket to the nike sb dunks raffle. The bad review is not because I did not win a chance to enter but instead for the rules of entry. I planned to write this review even if I won. Just let the purchase of a £5 ticket through your website be the only requirement. The requirement to tag 3 friends, follow 2 accounts (and don't unfollow because then you'll be banned from entering any future contests) seems unnecessary.”

Posted 3 years ago

“The hoodie i ordered didn’t look like how it was on the website. scams . im returning this item immediately.”

Posted 3 years ago

“Sent me factory defect shoes Unhelpful when trying to return Terrible customer service”

Posted 3 years ago

“They gave out wins to the people they knew which they already got pairs 😓”

Posted 3 years ago

“The terms conditions aren’t very clear on the website. I bought an item of over £80, which qualifies for free shipping and free returns. Once I returned the item I was charged 2 lots of shipping from my refund. I called the shop asking for an explanation and the store manager was very rude, he didn’t even want to listen to what I had to say. Overall I was very disappointed and would not recommend this website to a friend.”

Posted 3 years ago

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Natterjacks is rated 4.7 based on 2,700 reviews