Natterjacks Reviews

4.7 Rating 2,974 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service will order a again soon”

Helpful Report

Posted 1 year ago

Thank you so much, Adrian, for your kind 5-star rating of Natterjacks. We truly appreciate your loyalty and are delighted to hear about your great experience with us! We look forward to shopping you again soon!

Posted 1 year ago

“Payment and order went through good. Selected next day delivery purchased on a Friday at 3.46pm only went out for delivery on Monday to be delivered on the Tuesday. I tried to select to leave the parcel in safe place or with a neighbour but there was no where for me to do this I missed the parcel. They didn’t try to redeliver I had to request this or go collect so I requested for redelivery the next day which was supposed to come Thursday. I messaged Thursday to get an estimate time to then get told they didn’t put it for delivery they will put it for delivery for Friday. Do not use next day APC not worth it!”

Helpful Report

Posted 1 year ago

Hi Shoana, Unfortunately we don't dispatch over the weekend and your order was placed after our next day delivery cut off. This will explain the time scale of your parcels journey. We appreciate the feedback and we do push for our courier company to give as good a service as possible. We hope the item you've ordered is serving you well however. All the Best.

Posted 1 year ago

“Class as always”

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Posted 1 year ago

Hi! So happy you've returned to us! We love to see customers come back to us so happy. Have the best weekend!

Posted 1 year ago

“Fred Perry hoodie, nice quality, arrived 2 day's after ordering, will definitely be ordering from Nutterjacks again”

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Posted 1 year ago

Hi Clive, Thank you for such a glowing review! We're glad we're doing a good job and hope you have a great week! The Natterjacks Team.

Posted 1 year ago

“Love this company. Communication over purchases excellent. Fast delivery. And well packed and quality products.”

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Posted 1 year ago

Hi David, Thank you for your glowing review! Do let us know how we can get that fifth star and make our service even more brilliant :D Have a great week!

Posted 1 year ago

“Fast delivery and good contact from the company when the discount code wouldn’t work”

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Posted 1 year ago

Hi Tom, Thank you for your 5* rating. We appreciate your positive feedback and that our customer service solved the issue you were having with the discount code. Hope we see your custom again. Hope you have a good day!

Posted 1 year ago

“Purchased one of your products as a present for someone. Delivery was quick, communication was good and they were happy with the product”

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Posted 1 year ago

Amazing to hear! We love getting this sort of feedback and we hope your present has earned you top gift giving status :) The Natterjacks Team.

Posted 1 year ago

“Was a day late a waited in no parcel but a do like what a got so overall happy”

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Posted 1 year ago

Hi Stevie, We're glad you're enjoying your product and we're always pushing to make our delivery couriers more efficient. Thank you for your feedback, it means a lot to us.

Posted 1 year ago

“Very happy with top. Great service”

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Posted 1 year ago

Hi Andy, Thank you for your kind words. Glad that you are happy with your top and we hope to see you shop with us again!

Posted 1 year ago

“The wrong size shirt was sent, but it had the correct label”

Helpful Report

Posted 1 year ago

Hi Oliver, We don't have any evidence of this on our system? Can you Please email us at sales@natterjacks.com and we can look into this further for you! Thanks

Posted 1 year ago

“Jeans are very nice. Very fast delivery. Thank you”

Helpful Report

Posted 1 year ago

Hi Viktoriia, Thank you for the review. We are glad you liked jeans and the speed of our service. We hope to see you back shopping at Natterjacks! Have a good rest of your day.

Posted 1 year ago

“Very fast delivery. Very well packaged. Would definitely use again. Amazing”

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Posted 1 year ago

Thank you Mark! This means a lot to us and we're really happy you enjoyed our service!

Posted 1 year ago

“Still waiting for the item to arrive”

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Posted 1 year ago

Hi, Thank you for leaving a review, however your order was placed after our cut off on the day before the Easter Bank Holiday. We did place a visible message to our customers at the check out informing them of a delay to shipping as nothing will be dispatched between the 7th and 10th of April. We hope this clears any confusion as to your parcels location.

Posted 1 year ago

“Has just what I was looking for . Packaged well communication excellent . Arrived very fast . Very happy with my overall experience.”

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Posted 1 year ago

Hi Nathalie! We're so glad you're happy with our service. It really boosts our spirits :)

Posted 1 year ago

“First and last order”

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Posted 1 year ago

“Ordered items arrived quickly and communication was good, so thanks, the quality is good as usual, but could take a little more time and care with the packaging next time, as t-shirt had fell out of paper wrapping and had lots of pieces of loose thread on and bits on it, but apart from that, thanks very much.”

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Posted 1 year ago

“Great service great price great comms - tried to buy same items from another supplier who totally kicked up - this service was flawless !!”

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Posted 1 year ago

“The fees for returning items, which no normal online store request, are ridiculous. Shouldn't really have to pay to return items if purchased online. The risk with buying online is you can't try on/see in person before it arrives so surely online shops need to make it easy for returns. Will stick to Amazon”

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Posted 1 year ago

“Haven’t received my full order. Awful. don’t order from here. Terrible customer service, won’t even reply to my emails”

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Posted 1 year ago

“Very pleased with my recent purchase from Natterjacks. Great trainers, quick delivery and really good communication. Perfect.”

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Posted 1 year ago

Natterjacks is rated 4.7 based on 2,974 reviews