Natterjacks Reviews

4.7 Rating 2,949 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

Visit Website

Write Your review

Tell us how Natterjacks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that I paid extra for next day delivery for it to arrive before my holiday, only to then be told it wouldn’t be possible (AFTER having bought it). I bought the same T-shirt from ASOS half an hour later and it arrived the next morning. Then APC (who attempted to deliver it once we were on holiday) wouldn’t leave it with a neighbour despite me asking them to through the ring doorbell. Not a great experience overall.”

Helpful Report

Posted 1 year ago

Hi Tony, Thank you for your feedback, we have to point out these issues encountered are policies we do follow on a regular basis. We do not dispatch over the weekend/bank holidays and our couriers are asked not to leave parcels unattended for risk of theft and security. We hope this clears up any queries you have. Best Wishes, The Natterjacks Team

Posted 1 year ago

“Excellent service and great product Thanks!!!!”

Helpful Report

Posted 1 year ago

Thank you so much, Matthew, for giving us a 5-star rating and your kind words.

Posted 1 year ago

Hi Matthew, We're very happy to hear your order went smoothly and the product is up to your liking! Have a great week! The Natterjacks Team.

Posted 1 year ago

“Bought 2 pairs of Adidas trainers on their website. Got them delivered to Malaysia. Excellent shoes. Brilliant shop.”

Helpful Report

Posted 1 year ago

Thank you soo much for your kind words! We are glad you are happy with your order.

Posted 1 year ago

Hi, We're so happy you enjoyed using our service and we are especially glad to hear your items made it all the way to Malaysia! The Natterjacks Team.

Posted 1 year ago

“Excellent quality and service”

Helpful Report

Posted 1 year ago

Thank you Rachel! We really appreciate this lovely review :)

Posted 1 year ago

“beautiful adidas marathon shoes thank you”

Helpful Report

Posted 1 year ago

Thanks so much! Enjoy !

Posted 1 year ago

“As expected always on time and we’ll priced👍”

Helpful Report

Posted 1 year ago

Cheers Joe! We appreciate the support!

Posted 1 year ago

“Paid for next day delivery and it didn't come next day not too happy about it tbh”

Helpful Report

Posted 1 year ago

Hi David, Your Order was placed after our next day delivery service cut off. We display this within our terms and conditions however we hope the rest of your experience with us was pleasant. The Natterjacks Team.

Posted 1 year ago

“Very good service. Prompt delivery and kept me informed. Good quality jacket. Would recommend them.”

Helpful Report

Posted 1 year ago

Hi Lesley, We're so happy you're enjoying your purchase and we're so pleased our you're happy with our service. The Natterjacks Team.

Posted 1 year ago

“Bought trainers on natterjacks , very easy to navigate site. Great price , great quality very quick dispatch”

Helpful Report

Posted 1 year ago

Hi John, Thank you for leaving us a 5* review! We're really grateful and hope to see you again soon! The Natterjacks team

Posted 1 year ago

“Slow dispatch”

Helpful Report

Posted 1 year ago

Hi, We're sorry you feel this way about your order. We can see from our system that your order was dispatched within the stated time frame. If you're referring to the delivery time please let us know how this was an issue for you and we can use this feedback in the future.

Posted 1 year ago

“Brilliant. Item as expected and swift delivery. No messing about. Would purchase again 100%”

Helpful Report

Posted 1 year ago

Hi Martin! Absolutely love the positive feedback, we really appreciate hearing that we've done a good job and we love hearing a happy customer! Have a great week!

Posted 1 year ago

“Great service,prompt delivery and quality product”

Helpful Report

Posted 1 year ago

“Fantastic website offering lots of Carharrt items. Quick and easy ordering and speedy delivery service. Never used Natterjacks before, and so glad I found their website.”

Helpful Report

Posted 1 year ago

“Excellent pair of trainers at a great price, quick delivery”

Helpful Report

Posted 1 year ago

“Great store, A** service!!”

Helpful Report

Posted 1 year ago

“Great service will order a again soon”

Helpful Report

Posted 1 year ago

Thank you so much, Adrian, for your kind 5-star rating of Natterjacks. We truly appreciate your loyalty and are delighted to hear about your great experience with us! We look forward to shopping you again soon!

Posted 1 year ago

“Payment and order went through good. Selected next day delivery purchased on a Friday at 3.46pm only went out for delivery on Monday to be delivered on the Tuesday. I tried to select to leave the parcel in safe place or with a neighbour but there was no where for me to do this I missed the parcel. They didn’t try to redeliver I had to request this or go collect so I requested for redelivery the next day which was supposed to come Thursday. I messaged Thursday to get an estimate time to then get told they didn’t put it for delivery they will put it for delivery for Friday. Do not use next day APC not worth it!”

Helpful Report

Posted 1 year ago

Hi Shoana, Unfortunately we don't dispatch over the weekend and your order was placed after our next day delivery cut off. This will explain the time scale of your parcels journey. We appreciate the feedback and we do push for our courier company to give as good a service as possible. We hope the item you've ordered is serving you well however. All the Best.

Posted 1 year ago

“Class as always”

Helpful Report

Posted 1 year ago

Hi! So happy you've returned to us! We love to see customers come back to us so happy. Have the best weekend!

Posted 1 year ago

“Fred Perry hoodie, nice quality, arrived 2 day's after ordering, will definitely be ordering from Nutterjacks again”

Helpful Report

Posted 1 year ago

Hi Clive, Thank you for such a glowing review! We're glad we're doing a good job and hope you have a great week! The Natterjacks Team.

Posted 1 year ago

“Love this company. Communication over purchases excellent. Fast delivery. And well packed and quality products.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your glowing review! Do let us know how we can get that fifth star and make our service even more brilliant :D Have a great week!

Posted 1 year ago

Natterjacks is rated 4.7 based on 2,949 reviews