Natterjacks Reviews

4.7 Rating 2,921 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,921 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 18th October 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First and last order”

Helpful Report

Posted 1 year ago

“Ordered items arrived quickly and communication was good, so thanks, the quality is good as usual, but could take a little more time and care with the packaging next time, as t-shirt had fell out of paper wrapping and had lots of pieces of loose thread on and bits on it, but apart from that, thanks very much.”

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Posted 1 year ago

“Great service great price great comms - tried to buy same items from another supplier who totally kicked up - this service was flawless !!”

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Posted 1 year ago

“The fees for returning items, which no normal online store request, are ridiculous. Shouldn't really have to pay to return items if purchased online. The risk with buying online is you can't try on/see in person before it arrives so surely online shops need to make it easy for returns. Will stick to Amazon”

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Posted 1 year ago

“Haven’t received my full order. Awful. don’t order from here. Terrible customer service, won’t even reply to my emails”

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Posted 1 year ago

“Very pleased with my recent purchase from Natterjacks. Great trainers, quick delivery and really good communication. Perfect.”

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Posted 1 year ago

“Unhappy with delivery time. Was ordered for a trip and they never came on the day they were meant to”

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Posted 1 year ago

“These are my sons favourite skate shoes. He is currently working in South Korea and he can’t get them there so I ordered them from you, they arrived promptly and I posted them to him today xx”

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Posted 1 year ago

“Ordered a Carhartt sweat shirt great price delivered quickly and well wrapped Tracking let me know when it was coming and arrived on time”

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Posted 1 year ago

“Lovely quality of trainers! Highly recommended”

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Posted 1 year ago

“Thank you item was perfect we’ll wrap perfect condition shipping on time thank you natterjack”

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Posted 1 year ago

“Great item, great service. Although description said suede, shoes were canvas.. 👍”

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Posted 1 year ago

“Great service and very prompt delivery.”

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Posted 1 year ago

“Great service. Order arrived within 3 days was kept up to date with delivery times. Would definitely recommend.”

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Posted 1 year ago

“Thank you for the fast delivery and good product.”

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Posted 1 year ago

“I emailed Natterjack back in December when my son's product arrived with missing parts but as he had opened it obviously being 5 he wanted to play with it we had to work without the part and order replacements for the skateboards from Amazon. Natterjacks never responded to me and still haven't to this date extremely poor service.”

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Posted 1 year ago

“Natterjacks is the coolest place around. They sell a fabulous selection of clothes curated beautifully. The most helpful staff… we love going there and always find what we’re looking for.”

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Posted 1 year ago

“Very Happy with my purchase for my Sons birthday, kept me informed of where and when my parcel is.Will be using again 💯”

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Posted 1 year ago

“Great selections of clothes and shoes in one place. Most of people working in Kingston branch are always helpful and friendly. My favourite place for getting presents for my son and husband.”

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Posted 1 year ago

“Very easy transaction & arrived quickly. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Natterjacks is rated 4.7 based on 2,921 reviews