Natterjacks Reviews

4.7 Rating 2,922 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 18th October 2024

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really happy with the jacket and good service”

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Posted 1 year ago

“Great range of items, high quality brands. Item arrived in a few days and I could track it! Very pleased.”

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Posted 1 year ago

“Not bad isn’t it”

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Posted 1 year ago

“amazing delivery and item as described”

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Posted 1 year ago

“Poor customer service from Ron, no email sent on the order update rather Ron message me on my personal mobile. I replied his text and he was very aggressive and rude. I will never buy from this company again”

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Posted 1 year ago

“Ultra quick delivery of described goods. Very happy :-)”

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Posted 1 year ago

“Fast delivery, easy communication, perfect seller”

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Posted 1 year ago

“My partner loves his new Nike SBs and the Nike hoodie is great. Delivery was astounding thanks guys!”

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Posted 1 year ago

“Very impressed with the speed of delivery and quality of communication from ordering to receiving my item, which was carefully packaged. Especially good as it was the week before Christmas. First time ordering online from Natterjacks and will definitely be ordering again.”

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Posted 1 year ago

“Really amazing customer service, thank you if great”

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Posted 1 year ago

“Completely unacceptable delivery service. Lost parcel, promised to track it and get back to us. Failed to do so. Spent days waiting in for delivery that was promised but never arrived with the outcome that presents were not delivered and total failure of communication from APC.”

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Posted 1 year ago

“Excellent customer service. I ordered the wrong colour jeans on line and a quick phone call to the store and it was all sorted with no fuss! Thank you Layla! Excellent delivery too! Thank you!”

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Posted 1 year ago

“perfect item, fast delivery”

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Posted 1 year ago

“Item not delivered - delivery company used lied about trying to deliver item its now been sent back so will purchase item elsewhere”

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Posted 1 year ago

“Asked the Kingston store if they do click and collect and the very helpful guy said yes. Ordered the trousers and sweatshirt online but there was no click and collect option so paid for next day delivery. Over a week later still waiting. Very frustrating as the same items were available in the Kingston shop yesterday and I could have picked them up when I called in. Looks like one of mr sons won’t be getting his Xmas present. The other one will as I bought it in store. Such a shame as the staff are lovely, let down by the delivery. When am I going to get my stuff???”

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Posted 1 year ago

“I’m actually abit annoyed with the website. Once I put my item in the shopping cart a prompt came up saying Free Shipping over £80! So I added a pair of socks to my order (£6 ). Then another prompt popped up saying New customers get 5% with first order. I ignored this because adding this may have taken my order below the £80 which would have lost me the Free Shipping! So I went to checkout and put in my details and seen nothing with ‘Free Shipping’ but thought it will just deduct that upon completion of my order… well it didn’t!! I got charged £5.85 shipping!! So ended up paying £6 for socks I didn’t really need AND ignored the 5% saving as a new customer and still got charged for shipping!! So watch out for these little tricks people. I will be emailing them about this but haven’t had chance with it being Christmas, a very busy time!”

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Posted 1 year ago

“Excellent delivery, great product”

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Posted 1 year ago

“Fabulous service,”

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Posted 1 year ago

“Had what I wanted. Shipped overnight. Excellent service.”

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Posted 1 year ago

“Great service, item ordered arrived as advised”

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Posted 1 year ago

Natterjacks is rated 4.7 based on 2,922 reviews