Natterjacks Reviews

4.7 Rating 2,949 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“perfect item, fast delivery”

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Posted 2 years ago

“Item not delivered - delivery company used lied about trying to deliver item its now been sent back so will purchase item elsewhere”

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Posted 2 years ago

“Asked the Kingston store if they do click and collect and the very helpful guy said yes. Ordered the trousers and sweatshirt online but there was no click and collect option so paid for next day delivery. Over a week later still waiting. Very frustrating as the same items were available in the Kingston shop yesterday and I could have picked them up when I called in. Looks like one of mr sons won’t be getting his Xmas present. The other one will as I bought it in store. Such a shame as the staff are lovely, let down by the delivery. When am I going to get my stuff???”

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Posted 2 years ago

“I’m actually abit annoyed with the website. Once I put my item in the shopping cart a prompt came up saying Free Shipping over £80! So I added a pair of socks to my order (£6 ). Then another prompt popped up saying New customers get 5% with first order. I ignored this because adding this may have taken my order below the £80 which would have lost me the Free Shipping! So I went to checkout and put in my details and seen nothing with ‘Free Shipping’ but thought it will just deduct that upon completion of my order… well it didn’t!! I got charged £5.85 shipping!! So ended up paying £6 for socks I didn’t really need AND ignored the 5% saving as a new customer and still got charged for shipping!! So watch out for these little tricks people. I will be emailing them about this but haven’t had chance with it being Christmas, a very busy time!”

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Posted 2 years ago

“Excellent delivery, great product”

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Posted 2 years ago

“Fabulous service,”

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Posted 2 years ago

“Had what I wanted. Shipped overnight. Excellent service.”

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Posted 2 years ago

“Great service, item ordered arrived as advised”

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Posted 2 years ago

“Bought a simple white T-shirt in the sale, easy to use website and very quick delivery. Thanks Natterjacks, will be shopping with you again.”

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Posted 2 years ago

“Good range of sizes available in the trousers I wanted; prompt sending with reliable delivery service”

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Posted 2 years ago

“Excellent service, great customer service and the selection of clothing was far greater than other sites I had been looking at. Dispatched quickly as promised. Sadly the couriers used were not as reliable, but I understand that this is out of your control. Thank you, I would recommend and I would definitely use again.”

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Posted 2 years ago

“Still waiting for order, despite courier saying it should have been here yesterday, had to ring to be told driver ran out of time! No notice despite staying in all day and needed to sign for parcel! Been told it might arrive Monday!! Might, another day I have to stay in to sign for a parcel that MIGHT come! Poor courier service!”

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Posted 2 years ago

“Fast delivery,quality product,very pleased . Would use again. 10/10 !!!”

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Posted 2 years ago

“I’ve shopped at Natterjacks, both in-store and online, for a number of years and they never, ever disappoint. Really is a gem of a store with amazing stock and incredible staff. Highly recommend!”

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Posted 2 years ago

“Love the vast range - you always find something, even when you not really looking! Quick and efficient delivery”

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Posted 2 years ago

“Really good service and delivery. Very happy with my purchase and will buy again”

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Posted 2 years ago

“Very easy to buy a gift voucher. I couldn't see an option to download and print it out but received the voucher very quickly. I like the option to send on specific date too. We'll be back in store shortly which is always fun as so much stuff.”

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Posted 2 years ago

“I have yet to receive my order!!!!!!”

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Posted 2 years ago

“I have just received an email asking me to review Natterjacks when I haven't even had a confirmation my order has been sent let alone received. I ordered on the 9th and today is the 14th the only mail I have had is a confirmation of my order which stated they would contact me again when it was passed on to their courier which I can only assume hasn't happened yet as I have heard nothing more. I suggest it is probably best to request reviews when goods have at the very least been dispatched and even then give it a few days for them to arrive especially if using Royal Mail as there is strike action at the moment.”

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Posted 2 years ago

“Easy site to use and quick and fast delivery and tracking and updates of mybparcels journey we're great”

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Posted 2 years ago

Natterjacks is rated 4.7 based on 2,949 reviews