Natterjacks Reviews

4.7 Rating 2,971 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and top notch customer service. Highly recommend.”

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Posted 4 months ago

“Fast speedy delivery, great price. Very impressed”

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Posted 4 months ago

“No confirmation order to say when product was shipped or return received. Returns are not refunded and the return service is charged at same price as original postage. Added to this sizing information for products is not the best. In short price differentials from other online stores can leave you £10 out of pocket for sizing being off or lack of information. Wouldn't recommend in comparison with other online retailers to be honest.”

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Posted 4 months ago

“Quality and price of products fab. delivery courier was useless, was charged a premium of £7.50 for next day delivery, even though it sat in a depot for days before it was delivered. No other delivery carrier is available at checkout.”

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Posted 4 months ago

“Very good service as always!”

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Posted 4 months ago

“Absolutely fantastic service and very pleased with the purchase, thankyou!”

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Posted 4 months ago

“Great service! Fast delivery, clear communication of despatch and awesome product (shoes)”

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Posted 4 months ago

“I went to pick up my order and the shop had closed for lunch. To their credit, staff from another Natterjacks store arranged for me to pick up my order there and then by going to the shop personally to collect.”

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Posted 4 months ago

“Excellent service.”

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Posted 4 months ago

“Speedy delivery, well packaged and the correct product. Other retailers don’t always get this right! Thank you and I’ll use you again.”

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Posted 4 months ago

“Excellent service . Would do business again”

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Posted 4 months ago

“awesome 🤙🤙”

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Posted 4 months ago

“Bought my son a new skateboard for his 11th Birthday. Very happy with my purchase. Staff was amazing dealing with any issues regarding my address. Highly recommend this store.”

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Posted 4 months ago

“Love Natterjacks. Website is great, staff in store always very helpful. Been shopping here for, probably, 30 years. Great customer service from 3 x shops and the warehouse too. (Only small thing I’d possibly change is the courier from APC to someone like DPD) Occasionally when I’m not in APC often will take back to warehouse, where as someone like DPD would just leave in a safe place) Other than that would give Natterjacks 10/10”

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Posted 4 months ago

“The service was impeccable, the item purchased was perfect in size and colour. I am very pleased about the way in which my order was addressed and delivered no delay.”

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Posted 4 months ago

“Bought a pair of shoes a week ago, not heard anything since... So can't review”

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Posted 4 months ago

“Fab service and great trainers”

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Posted 4 months ago

“Really good value, chuffed to bits with my Vans”

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Posted 4 months ago

“Items were dispatched quickly after ordering and arrived really fast. Exactly as described and what my son wanted. Will use again and highly recommend”

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Posted 4 months ago

“Very good service. Thank you!”

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Posted 4 months ago

Natterjacks is rated 4.7 based on 2,971 reviews