Natterjacks Reviews

4.7 Rating 2,974 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

Visit Website

Write Your review

Tell us how Natterjacks made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My skateboard arrived with a very deep hole in the ply. I understand that this is the manufacturer but quality checks should be carried out before postage. Unfortunately I applied grip tape before I noticed this. I emailed and phoned up the store a few times, I was informed that I would be able to return this item (more hassle) with the grip tape having been put on. Upon further investigation after ending the calls, I found out that any opening of the packages mean you are not entitled to a refund as it has been tampered with. I’ve decided it’s easier to just try and sell the defect board on much cheaper elsewhere and cut my loses”

Helpful Report

Posted 1 year ago

“Excellent. Purchased two pairs of Vans (at a great price!) for my kids. One was happy, the other didn’t like the fit, so we kept one pair and sent the other back, for which a refund was issued without question. Happy to recommend Natterjacks and will definitely use them again.”

Helpful Report

Posted 1 year ago

“Great website, fast delivery, everything as expected! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

“Fast delivery. Great service and great price. Bought new balance 440 tan. Love them. 👍🏻”

Helpful Report

Posted 1 year ago

“it's good to keep it that way..)”

Helpful Report

Posted 1 year ago

“Good range of products and great prices”

Helpful Report

Posted 1 year ago

“The new sliders are so comfy and fit me perfectly.”

Natterjacks 5 star review on 27th January 2024

Helpful Report

Posted 1 year ago

“Absolute pleasure to deal with , fast service”

Helpful Report

Posted 1 year ago

“Discovered Natterjacks through a search for a particular pair of trainers. Very pleased with the service and my trainers. Communication and speed of delivery was excellent. Will definitely go to there web site again.”

Helpful Report

Posted 1 year ago

“Received my order. Sent a the wrong size. Not happy have to send them back . A simple size to get wrong is not acceptable and the inconvenience of sending them back and rewaiting to still receive the right size.”

Helpful Report

Posted 1 year ago

Hi Michelle, When looking at your order we did not in fact send you the wrong size. The size on the Crocs are in US sizes therefore a US7 is a UK6. We sent you the correct size.

Posted 1 year ago

“A nice range of stock, and the sales staff responded promptly to an online query made prior to purchase. My delivery arrived in good time and as described, many thanks!”

Helpful Report

Posted 1 year ago

“Extremely satisfied by my purchase with Natterjacks. Very friendly and communicative customer service, the item arrived ahead of its scheduled time and in brand new perfect condition.”

Helpful Report

Posted 1 year ago

“Absolutely fantastic, got some new skate shoes basically half the price I could find anywhere else so I bought two pairs. Next day delivery too! Boxed well. I know what website il be returning to in the future! The video is the shoes in use, bought two pairs exactly the same :)”

Helpful Report

Posted 1 year ago

“Better quality than I thought super happy”

Natterjacks 5 star review on 20th January 2024

Helpful Report

Posted 1 year ago

“I was looking to purchase a pair of Dr Marten Boots and didn't want the hassle of going to a store in person. I done a search online and found Natterjacks, whom I have never heard off. They had the exact ones I was looking for at the lowest price I could find. I ordered these and received them within a few days, delivered by the Royal Mail. They were well packaged up and in immaculate order when received. Would defo use Natterjacks again.”

Helpful Report

Posted 1 year ago

“Great choice of vans, with some fantastic reductions and generally a better selection of sizes than most. Quick delivery , quality hi tops .”

Helpful Report

Posted 1 year ago

“Item as described and arrived very quickly. Great price in the sale and impressed with the service.”

Helpful Report

Posted 1 year ago

“great prices for a terrible service!! Ordered from the EU, nice that they include custom charges in the order because that saves you time and maybe money, the problem is that if you want to make a return then you cannot because they don't have ANY IDEA of how much they would repay!!! Nice that they ship abroad but they aren't actually able to handle that at all. Apart from that, which maybe doesn't interest you, the packaging had some serious problems. The clothes where stuffed together in the cardbox without any individual plastic bag to guard them, you could even risk to damage them while opening the box. And as a matter of fact, one item I received was damaged. A Carhartt coat worth more than 200€ came with a button that was damaged. And that is why I would have liked to return it and have my money back. And they took days and days to answer to my request to then come up saying that basically they didn't know how would I be refunded to then ask some special expert they had for that, who in turn took WEEKS to answer, and the answer was that not even he knew. Can't really say if they're more incompetent or just deceitful and dishonest, just make yourself a favor and avoid them!”

Helpful Report

Posted 1 year ago

“All very smooth and swiftly delivered”

Helpful Report

Posted 1 year ago

“Great price and prompt delivery. Thanks!”

Helpful Report

Posted 1 year ago

Natterjacks is rated 4.7 based on 2,974 reviews