Natterjacks Reviews

4.7 Rating 2,949 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 2,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 23rd December 2024

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of top quality items at very cheap prices just what anyone needs with the price of everything else at the moment.”

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Posted 1 year ago

“Product as described, prompt shipping and great price!”

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Posted 1 year ago

“Great value NB hoodie. Excellent quality with super fast delivery. Couldn’t be happier!”

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Posted 1 year ago

“I am a new customer and I was looking for a particular colour and style of Fred Perry T-shirt, so I typed into my search engine. The type of T-shirt I was looking for colour and style and it came back with pictures. I clicked on one of the pictures which turned out to be for this company. The T-shirt was in my size listed on their website for sale., so I read the description looked at the picture make sure it was the exact colour that I was looking for and the exact T-shirt so I went ahead and placed an order to find the item turned up and it was the correct colour but a totally different T-shirt by the same manufacturer Fred Perry when I put this to the company that they sent the wrong item they said no we've sent the right item for that item number, unfortunately when it was uploaded on our system. They used the wrong description and wrong photo so I've had to send the item back and wait to get a full refund including the postage and packing because if you purchase something and return it because you do not like it or it doesn't fit, they don't refund you the original delivery charge, but if it's a mistake on their part because their description and illustrations/photos are wrong or they've sent you the wrong item, they will reimburse you the postage and packing as well as a full refund for the price paid for the item”

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Posted 1 year ago

“Top notch sneakers! Great shop with a huge variety of options for skateboarding and sneakers.”

Natterjacks 5 star review on 10th August 2023

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Posted 1 year ago

“Having had paid for delivery I would have expected it by now. I ordered the shoes on 04/08/2023 and still not received them. Great price for the shoes but poor service on delivery. Sorry”

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Posted 1 year ago

“Great service, great staff and perfect range of products”

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Posted 1 year ago

“A simple online transaction, good prices and great service my kicks arrived next day”

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Posted 1 year ago

“Amazing! Prompt delivery, hassle free, perfect shoes🙌🏽”

Natterjacks 5 star review on 5th August 2023

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Posted 1 year ago

“Needed to change delivery address and was sorted swiftly.”

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Posted 1 year ago

“Great website , fast delivery. Very happy.”

Natterjacks 5 star review on 3rd August 2023

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Posted 1 year ago

“Amazing company! They are so kind and responsive and quickly replied to emails. I was going away and they managed to get my sweatshirt to me just before I left which was amazing. Would definitely shop here again.”

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Posted 1 year ago

“2nd time I’ve ordered from this site… quick delivery fab communication and most of all they have the items in stock.”

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Posted 1 year ago

“Paid for next day delivery and received and update to say it had been dispatched. Didn’t arrive. Called the delivery company who advised that the parcel never made it into the van. Delivered a day late. No response from Natterjacks regarding a refund of my delivery. Bad service”

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Posted 1 year ago

Hi Megan, Thank you for your review. We apologise that your order did not get to you on time. We were never informed that your delivery was late until this review. We will pass your experience to APC so that we can stop this from happening again.

Posted 1 year ago

“Excellent value. Hassle free shopping”

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Posted 1 year ago

Hi there, Thanks for the positive review and for shopping with us, we're glad we could provide a good service and hope to see you back shopping with us again soon!

Posted 1 year ago

“Fantastic service and an absolute bargain for my Vans!”

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Posted 1 year ago

Hi Tim, Thanks for the positive review and for shopping with us, we're glad we could provide a good experience for you and look forward to hopefully seeing what you get next!

Posted 1 year ago

“Terrible postage service and generally just takes too long to order online.”

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Posted 1 year ago

Hi there, Thanks for leaving a review, and apologies you weren't completely satisfied. If there's anything you think we can do to improve the time it takes to order online please let us know and we'll do our best to make it quicker and easier in the future.

Posted 1 year ago

“Helped me change my address on my order, chose next day delivery, which arrived promptly. Such a smooth process and a very happy customer. Will be using again!”

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Posted 1 year ago

Hi there, Thank you for leaving a positive review and for shopping with us! We're glad we could help and hope you enjoy your order, we look forward to seeing what you get next!

Posted 1 year ago

“Shoes are great, exactly as expected, sizing is perfect. One thing though, paid for next day delivery and when i enquired about the parcel not being here yet the next day, I was told the cut off for next day delivery was to order by 7am... If this info could be added to the actual ordering page, would help not spending extra money.”

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Posted 1 year ago

Hi Alexandra, Thanks for the review and for shopping with us! We've taken in your feedback and have spoken to the relevant people to ensure this information is more clearly stated on the checkout page.

Posted 1 year ago

“All gooda!!”

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Posted 1 year ago

Natterjacks is rated 4.7 based on 2,949 reviews