Natterjacks Reviews

4.7 Rating 3,158 Reviews

92 %

of reviewers recommend Natterjacks

4.7

Based on 3,158 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 25th June 2025

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My trainers arrived and I'm very happy with them, I also liked the Adidas box was boxed inside another box!”

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Posted 1 year ago

“Fantastic customer service”

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Posted 1 year ago

“Was unsure about natterjacks as I had seen bad reviews but I found they're service to be great as they emailed me about the shoes being slightly discoloured and made sure I was aware and asked if I still wanted that order. Came on time and they updated me on its status along the way. Will be using this website again”

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Posted 1 year ago

“Fab and quick service, shoes are perfect. Will def shop again with natterjacks.”

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Posted 1 year ago

“Not the first time I've used Natterjacks and won't be the last. Super quick delivery and really good prices particularly on socks which is essential for a 2 skateboarder household and a dog that steals socks! Thank you 😊”

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Posted 1 year ago

“Reliable as always, item arrived on time and well packaged.”

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Posted 1 year ago

“Great price and top notch customer service. Highly recommend.”

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Posted 1 year ago

“Fast speedy delivery, great price. Very impressed”

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Posted 1 year ago

“No confirmation order to say when product was shipped or return received. Returns are not refunded and the return service is charged at same price as original postage. Added to this sizing information for products is not the best. In short price differentials from other online stores can leave you £10 out of pocket for sizing being off or lack of information. Wouldn't recommend in comparison with other online retailers to be honest.”

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Posted 1 year ago

“Quality and price of products fab. delivery courier was useless, was charged a premium of £7.50 for next day delivery, even though it sat in a depot for days before it was delivered. No other delivery carrier is available at checkout.”

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Posted 1 year ago

“Very good service as always!”

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Posted 1 year ago

“Absolutely fantastic service and very pleased with the purchase, thankyou!”

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Posted 1 year ago

“Great service! Fast delivery, clear communication of despatch and awesome product (shoes)”

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Posted 1 year ago

“I went to pick up my order and the shop had closed for lunch. To their credit, staff from another Natterjacks store arranged for me to pick up my order there and then by going to the shop personally to collect.”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Speedy delivery, well packaged and the correct product. Other retailers don’t always get this right! Thank you and I’ll use you again.”

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Posted 1 year ago

“Excellent service . Would do business again”

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Posted 1 year ago

“awesome 🤙🤙”

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Posted 1 year ago

“Bought my son a new skateboard for his 11th Birthday. Very happy with my purchase. Staff was amazing dealing with any issues regarding my address. Highly recommend this store.”

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Posted 1 year ago

“Love Natterjacks. Website is great, staff in store always very helpful. Been shopping here for, probably, 30 years. Great customer service from 3 x shops and the warehouse too. (Only small thing I’d possibly change is the courier from APC to someone like DPD) Occasionally when I’m not in APC often will take back to warehouse, where as someone like DPD would just leave in a safe place) Other than that would give Natterjacks 10/10”

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Posted 1 year ago

Natterjacks is rated 4.7 based on 3,158 reviews