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Natterjacks Reviews

4.7 Rating 2,700 Reviews

92 %

of reviewers recommend Natterjacks

Company Reviews

Product Reviews

4.7

Based on 2,700 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Natterjacks:

Natterjacks is an independent street wear and skate store based in Kingston, Surrey. We have rare and limited edition footwear and clothing that you find anywhere else from brands like Nike, Adidas, Stussy, Palace, Asics, Clarks, Fred Perry and More.

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Natterjacks 5 star review on 13th April 2024

Natterjacks 5 star review on 9th April 2024

Mervyn Phillips

Natterjacks 5 star review on 4th April 2024

Tony J Dredster

Natterjacks 5 star review on 17th March 2024

Natterjacks 5 star review on 9th March 2024

Natterjacks 5 star review on 10th February 2024

Natterjacks 5 star review on 1st February 2024

Christian Griffiths

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give this place ZERO stars I would. Never in my history of online shopping have I encountered such DISGUSTING customer care/service! They give you free delivery but if you return the item, they claim it back from you as well as the cost of the return, so all in all my postage from Natterjacks and back to them cost me just under £10! Then to add insult to injury, the way they deal with a query is shocking!! NEVER AGAIN”

Posted 10 months ago

“Slow dispatch”

Posted 11 months ago

Hi, We're sorry you feel this way about your order. We can see from our system that your order was dispatched within the stated time frame. If you're referring to the delivery time please let us know how this was an issue for you and we can use this feedback in the future.

Posted 11 months ago

“First and last order”

Posted 1 year ago

“The fees for returning items, which no normal online store request, are ridiculous. Shouldn't really have to pay to return items if purchased online. The risk with buying online is you can't try on/see in person before it arrives so surely online shops need to make it easy for returns. Will stick to Amazon”

Posted 1 year ago

“Haven’t received my full order. Awful. don’t order from here. Terrible customer service, won’t even reply to my emails”

Posted 1 year ago

“I emailed Natterjack back in December when my son's product arrived with missing parts but as he had opened it obviously being 5 he wanted to play with it we had to work without the part and order replacements for the skateboards from Amazon. Natterjacks never responded to me and still haven't to this date extremely poor service.”

Posted 1 year ago

“Hi can’t comment on trainers I ordered last week as I have not received them yet I ordered the trainers Saturday evening and received confirmation that evening on website it says order processed on Monday for weekend orders which is fine but I paid for Royal Mail 2-3 day tracking so expected trainers to arrive Wednesday or Thursday which was good as I wanted them for my holiday going away Friday as was pleased when I saw Royal Mail would deliver between 0945-1245 Wednesday 8th of February as I would be in all day and I would have them for holidays Friday but they still haven’t arrived waiting all day Thursday in house as well but no trainers so now I’m on my holidays with no trainers and not knowing when they will arrive”

Posted 1 year ago

“Terrible experience, expensive delivery, refunded my order incorrectly.”

Posted 1 year ago

“Can’t review as it has not arrived”

Posted 1 year ago

“Poor customer service from Ron, no email sent on the order update rather Ron message me on my personal mobile. I replied his text and he was very aggressive and rude. I will never buy from this company again”

Posted 1 year ago

“Completely unacceptable delivery service. Lost parcel, promised to track it and get back to us. Failed to do so. Spent days waiting in for delivery that was promised but never arrived with the outcome that presents were not delivered and total failure of communication from APC.”

Posted 1 year ago

“Item not delivered - delivery company used lied about trying to deliver item its now been sent back so will purchase item elsewhere”

Posted 1 year ago

“Asked the Kingston store if they do click and collect and the very helpful guy said yes. Ordered the trousers and sweatshirt online but there was no click and collect option so paid for next day delivery. Over a week later still waiting. Very frustrating as the same items were available in the Kingston shop yesterday and I could have picked them up when I called in. Looks like one of mr sons won’t be getting his Xmas present. The other one will as I bought it in store. Such a shame as the staff are lovely, let down by the delivery. When am I going to get my stuff???”

Posted 1 year ago

“Still waiting for order, despite courier saying it should have been here yesterday, had to ring to be told driver ran out of time! No notice despite staying in all day and needed to sign for parcel! Been told it might arrive Monday!! Might, another day I have to stay in to sign for a parcel that MIGHT come! Poor courier service!”

Posted 1 year ago

“I have yet to receive my order!!!!!!”

Posted 1 year ago

“I have just received an email asking me to review Natterjacks when I haven't even had a confirmation my order has been sent let alone received. I ordered on the 9th and today is the 14th the only mail I have had is a confirmation of my order which stated they would contact me again when it was passed on to their courier which I can only assume hasn't happened yet as I have heard nothing more. I suggest it is probably best to request reviews when goods have at the very least been dispatched and even then give it a few days for them to arrive especially if using Royal Mail as there is strike action at the moment.”

Posted 1 year ago

“I’ve still not received the jeans?”

Posted 1 year ago

“I ordered these trousers on November 27th. I have had no updates, I haven’t received them and I am being pestered about writing a review”

Posted 1 year ago

“The voucher hasn't arrived. Please check on this”

Posted 1 year ago

“I’ve just returned: On Coñlect+ it said that £4.20 would be deducted for return postage but having received my refund, I see that £9.95 has been deducted. I have emailed Natterjacks direct to ask for the rest of my refund as it is not on.”

Posted 1 year ago

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Natterjacks is rated 4.7 based on 2,700 reviews